Responsible Gaming and Affordability Analyst

Casumo is an international online casino company seeking a Responsible Gaming and Affordability Analyst. This role involves monitoring player activity for responsible gambling risks, conducting affordability checks, and directly interacting with players to provide support. The analyst will manage complex cases, maintain records, and collaborate with various teams to promote a player-focused safer gambling culture. The position supports the RG & AML Manager with investigations and regulatory obligations.

Must Have

• Monitor player activity to identify responsible gambling and affordability risks
• Conduct affordability, safer gambling, and source of funds checks where required
• Engage directly with customers via written communication and phone calls to deliver appropriate RG interventions and support
• Handle sensitive and potentially difficult conversations in a professional, empathetic manner
• Review and assess customer documentation to support risk-based decisions
• Act as an escalation point for complex RG and affordability cases
• Maintain accurate and timely case records in line with regulatory requirements
• Collaborate with Customer Support, Compliance, Payments, and Product teams
• Proficiency in English
• Experience handling difficult or sensitive customer interactions, including phone calls
• Strong communication and decision-making skills in a regulated environment
• 24/7 flexibility when required
• Creative, proactive and willing to learn
• Dynamic and accurate
• Team player and bring positive spirit
• Ability to work in shifts, with office presence

Good to Have

• Previous experience in Responsible Gambling, affordability, or player protection roles

Perks & Benefits

• Private health insurance
• Wellness incentives, including a fitness allowance and mental well-being services
• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
• Office lunches - three times per week
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• Social events for building strong relationships with colleagues from all across the organisation

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us, where you are invited to be your authentic YOU-MO!

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Company Overview:

Welcome, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.

Nowadays, we're on the hunt for a dynamic Analyst to join our team!

Position Overview:

The company is committed to ensuring that our players are playing in a safe environment and that they can make informed decisions about their gambling activity. Acting as a primary escalation point for RG concerns, the position involves direct interaction with players, managing affordability and safer gambling checks, and reviewing supporting documentation where required.

The role supports the RG & AML Manager with investigations, reporting, and regulatory obligations, while playing a crucial part in promoting a strong, player-focused safer gambling culture across the business.

Responsibilities:

• Monitor player activity to identify responsible gambling and affordability risks

• Conduct affordability, safer gambling, and source of funds checks where required

• Engage directly with customers via written communication and phone calls to deliver appropriate RG interventions and support

• Handle sensitive and potentially difficult conversations in a professional, empathetic manner

• Review and assess customer documentation to support risk-based decisions

• Act as an escalation point for complex RG and affordability cases

• Maintain accurate and timely case records in line with regulatory requirements

• Collaborate with Customer Support, Compliance, Payments, and Product teams

Requirements:

• Previous experience in Responsible Gambling, affordability, or player protection roles - nice to have

• Proficiency in English

• Experience handling difficult or sensitive customer interactions, including phone calls

• Strong communication and decision-making skills in a regulated environment

• 24/7 flexibility when required

• You are creative, proactive and willing to learn

• You are dynamic and accurate

• You are a team player and bring positive spirit

• Ability to work in shifts, with office presence

"Please note: As the company is an international company and English is our working language, we kindly ask you to submit your CV in English."

The Perks:

Being a part of the group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance

• Wellness incentives, including a fitness allowance and mental well-being services

• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely

• Office lunches -three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses, known as Casumo College, for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At the company, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at the company isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.