Guest Services Supervisor (Part Time)

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Supervisor, Guest Services is responsible for providing a safe, positive, and guest-friendly environment during events at The Sphere. They are accountable for daily supervision and leadership of the Guest Experience Representatives (GERs) in the Guest Services department.

What will you do?

• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures staff is informed and following event instructions, Company policies, and local/state regulations.
• Ensures that staff are engaged, upbeat, and delivering an exceptional guest experience.
• Fulfills staffing assignments in line with event staffing levels and promptly escalates any concerns or shortages to management.
• Provides post-event assignment information to the Management team to ensure payroll is accurately processed.
• Assesses, evaluates, and provides consistent, fair, and timely feedback to staff through various methods (i.e., coaching, mentoring, one-on-one).
• Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner.
• Manages inventory of all team member devices and equipment available for guest use.
• Communicates any deficiencies or repairs required.
• Maintains a clean, safe, and aesthetically pleasing environment. Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress.
• Functions as a role model to staff by demonstrating a positive attitude, operating with high energy, and through the achievement of company objectives and goals.

What do you need to succeed?

• The ideal candidate will have a minimum 3-5 years of prior Guest Services or hospitality experience with 2-3 years of supervisory experience.
• Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship; maintains a positive, approachable, and professional relationship with a diverse group.
• Is prepared to take an active lead role in emergency operations procedures through ongoing training and drills
• Demonstrated experience completing reports and coaching team members; proven ability to manage multiple tasks while under tight deadlines.
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; Adheres to TEAM training guidelines.
• Previous experience within Sports & Entertainment or theater operations is preferred

Special Requirements

• Ability to work a flexible schedule, including nights, mornings, have split days off, work weekends, and holidays in a 24 X 7 environment
• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.
• Must be able to lift 25 lbs.
• Ability to stand long periods of time.