Head of Engineering – Intelligent Automation

As the Head of Engineering - Intelligent Automation, you will lead the development and implementation of our enterprise initiatives which include digital assistants, automation solutions, and intelligent self-service technologies. Your role is pivotal in understanding the impact of technology in optimizing Guardian’s business portfolio.

You will:

You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs.

You have:

• Bachelor’s or master’s degree in computer science, engineering, management or a related field.
• Proven experience in automation and AI, and solution engineering, preferably in customer engagement and digital assistants.
• Strong expertise in conversational technology and automation of processes.
• Experience in deploying enterprise grade solutions and automation solutions at scale.
• Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
• Strong problem-solving, strategic thinking, and leadership skills to drive innovation in new technology space.
• Willingness and capability to learn new technologies quickly.
• Experience working with remote teams in a matrixed environment.
• Excellent communication and stakeholder management skills to bridge the gap between business and technology.

You will:

• Strategic Leadership: Develop and execute a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
• Solution Development: Lead the design, development, and deployment of intelligent automation, Digital Assistants, focusing on automation and natural language driven self-service solutions.
• Automation Integration: Oversee intelligent automation (attended & unattended bots), process automation, streamlining workflows, improving performance, and reducing Average Handling Time (AHT).
• Stakeholder Collaboration: Work with engineering, product management, customer experience, and IT teams to integrate solutions into existing platforms and contact center operations.
• Security & Compliance: Ensure all initiatives comply with data protection standards, regulatory frameworks, and enterprise security requirements.
• Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.

Location:

• New York, New Jersey or Pennsylvania
• Up to 10% travel within US

Our promise:

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer:

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
• Competitive compensation
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
• Life and disability insurance
• A great 401(k) with match
• Tuition assistance, paid parental leave and backup family care
• Dynamic, modern work environments that promote collaboration and creativity
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.

Salary Range:

$148,940.00 - $244,685.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.