Job Description
Eureka is seeking a Head of Product for their online dating app, "Pairs", which has over 20 million users in Japan. The role involves driving the product roadmap and execution, strategic planning with the CEO, and implementing product management best practices. The Head of Product will also conduct market analysis, collaborate with tech and innovation teams, lead and scale the product team, champion company culture, and ensure user trust and safety. Global expansion and aligning teams with company objectives are also key responsibilities. This role requires extensive leadership and product head experience in global tech companies.
Good To Have:
- Experience expanding into new markets
- Track record with B2C products involving trust and safety
Must Have:
- 10+ years managing tech businesses and KPIs
- 5-10 years in a Product Head role
- 5-10 years at a global tech company
- History of leading high-performance product teams
- Proven ability to hire, manage, and mentor teams
- Strategic and tactical execution capabilities
- Customer-focused, organized, data-driven mindset
- Comfortable with market-driven decisions and innovation
- Excellent communication in Japanese and English
- Deeply passionate about company mission and values
Company Introduction:
"Pairs" is an online dating app used by more than 20 million people in Japan. Since launch, we have received success stories from over 700,000 people. Pairs is the first-in-market to offer 24/7 in-house customer service, including text and image monitoring, so our users' safety and security are always ensured.
We created Pairs to help singles discover new and interesting ways to find a life partner. In the United States, more than 1 in 3 couples met their partner online. In Japan more than 70 per cent of singles claim to have no partner. As the number 1 online dating service in Japan, we're working hard every day to help singles find their true love. Since the release of Pairs in October 2012, we have helped to create opportunities for many users to find partnership and marriage. Pairs offers the opportunity to find an ideal partner that matches one's own values through various search features and a well-developed MyTag.
Everyday, we receive many reports of successful matches from across Japan and from overseas. It is our hope that more and more opportunities for wonderful relationships will be created, which inspires us to improve our service every day.
Our overarching mission is to ignite profound connections that resonate across the globe. With over two decades of trailblazing the online dating landscape, our apps have enabled countless members from diverse backgrounds, ages, races, genders, and orientations to forge deep, meaningful bonds that endure through time.
What You’ll Do:
Drive "Pairs" Product Roadmap and Execution
Take full ownership of the "Pairs" product roadmap, strategically advancing the product vision through effective collaboration with the leadership team.
Strategic Planning
Collaborate with the CEO to craft short, medium, and long-term product plans, optimizing key performance metrics.
Process Implementation
Implement robust product management processes and best practices, ensuring consistent and efficient delivery of products and features in partnership with cross-functional teams.
Market Analysis and Insights
Stay ahead of industry trends, competitive landscape and technological advancements, providing valuable insights to shape the future of the product, closely working with Strategy and Consumer Insight teams.
Innovation and Collaboration
Collaborate with the Group Tech/Innovation team to leverage cutting-edge capabilities, ensuring "Pairs" remains at the forefront of innovation.
Team Leadership and Scaling
Lead, mentor, and scale the product team, while strategically addressing hiring needs and optimizing the organizational structure for successful execution.
Cultural Champion
Embody and promote the company's principles and mission, instilling enthusiasm and dedication to the culture and core values throughout the organization.
User Trust and Safety
Assume responsibility for user safety, both online and offline, overseeing the development of systems and tools to enhance user trust and safety.
Company Alignment
Collaborate closely with senior management to establish and communicate company objectives (OKRs), guiding teams toward the overarching vision.
Global Expansion
Lead internationalization efforts, expanding Eureka's offerings to diverse user segments and markets, fostering platform growth.
Professional Qualifications:
Extensive Leadership Experience
Minimum 10 years of experience managing tech businesses and KPIs, demonstrating a proven track record of driving business growth and transformation.
Product Head Expertise
5-10 years of experience in a Product Head role, successfully managing substantial teams and collaborating with cross-functional units.
Global Tech Exposure
5-10 years of experience at a global tech company with international presence, showcasing familiarity with diverse markets. APAC exposure experience as a plus.
Scale and Innovation
Demonstrated history of leading high-performance product teams that have scaled innovative growth-stage companies.
Team Management
Proven ability to hire, manage, and mentor product, design, Product BI, and customer care teams.
Strategic Collaborator
Proficient bridge-builder, capable of contributing strategically while also executing tactically, fostering essential partnerships across teams, functions, and departments.
Data-Driven Approach
Possesses a customer-focused, organized, data-driven mindset, ensuring adherence to a well-defined product development lifecycle.
Innovative Mindset
Comfortable making significant market-driven decisions, iterating on existing products, and driving innovation with an innovative product strategy.
Exceptional Communication
Excellent communication skills in Japanese and business level or above English, adept at conveying clear, inclusive, and transparent views of progress, pivots, and tradeoffs.
Passionate Mission Alignment
Deeply passionate about Pairs' mission, vision, and values, demonstrating a strong alignment with the company's purpose.
Preferred Qualifications:
Market Expansion Experience
Experience in expanding into new markets, both domestically and internationally, is a plus.
Trust and Safety Exposure
A track record with B2C products that involve trust and safety components is a plus.
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