Head of Sales Operations

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We are seeking a strategic and experienced Head of Sales Operations & Enablement to lead and align our revenue supporting functions. Reporting to the Chief Revenue Officer, this role will be responsible for driving sales efficiency and productivity, managing scalable process and tools, enabling high-performance selling and overseeing the creation of compelling, compliant and winning bids and proposals. The ideal candidate brings operational excellence, strategic thinking and a deep understanding of how to empower sales teams to win and grow.

Day to Day You’ll Be

Sales Operations

• Lead the development and execution of the sales operations strategy aligned with growth and revenue objectives
• Own sales forecasting, territory planning, sales incentive plan design, quota setting and compensation modelling in collaboration with Finance and Sales leadership
• Working with the Global Business Operations team to manage and optimise the Sales tech stack (e.g. Salesforce, Seismic etc) ensuring data integrity and compliance
• Working with the Global Business Insights team to create dashboard, reports and insights to measure sales performance
• Partner with cross-functional teams (Finance, Marketing, Solutions, Customer Success) to ensure sales alignment and operational efficiency

Sales Enablement

• Develop and oversee onboarding, training and continuous learning programs that accelerate sales productivity and effectiveness
• Develop and maintain a product bootcamp series with certification
• Design and maintain enablement assets including systems, tools and process playbooks
• Work closely with Product Marketing to enable effective product launches and value messaging across the sales organisation
• Conduct win/loss analysis in partnership with Sales Leadership and Product Marketing to extract actionable insights, identify gaps in messaging, competitive positioning and execution
• Define and report on enablement success metrics such as content usage, sales engagement, ramp time and time to first deal

Bid Management

• Oversee the end-to-end RFP, RFI and proposal response process, ensuring high-quality, timely and strategic submissions
• Build and manage a centralised bid knowledge library of reusable content
• Partner with Sales, Solution, Legal and Delivery teams to ensure compliance, accuracy and competitiveness of all bid responses
• Drive process improvements to reduce response time and increase win rates
• Monitor and report in bid success metrics, customer feedback and competitor positioning to inform strategy

Qualifications

• Bachelor's degree with a preferred MBA
• 10+ years of experience in Sales Operations & Enablement with at least 5+ years in a leadership role
• Proven success in a fast-paced B2B environment preferably in SaaS, technology or services
• Strong project and people management skills with experience in leading cross-functional initiatives
• Expert knowledge of CRM systems (Salesforce preferred) and enablement platforms (e.g. Seismic, Gong)
• Familiarity with bid management tools (e.g. RFPIO, Loopio, Qvidian)
• Exceptional communication, analytical and strategic thinking skills

Success Metrics

• Improved sales productivity and quota attainment
• Reduced ramp time for new sales hires
• Increased bid win rates and improved response efficiency
• CRM adoption, data accuracy and forecast reliability
• Engagement with enablement content and training programs

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.