Hotel Luggage Porter

8 Months ago • All levels

Job Description

Disneyland Paris is seeking a Hotel Luggage Porter to join their team. Responsibilities include handling guest luggage, ensuring safe storage, anticipating guest needs, enhancing their stay, and providing welcoming service. In 4 and 5-star hotels, this includes guest car pick-up and luggage transfer to rooms. The ideal candidate possesses a strong sense of service, is organized and detail-oriented, holds a B driving license for over two years, can lift over 20kg, and is fluent in French (B2), English (B1), and a third European language (B1). Flexibility for weekday and weekend work is required. This is a 35-hour, full-time position.
Must Have:
  • Strong customer service skills
  • Organized and detail-oriented
  • B driving license (2+ years)
  • Able to lift >20kg
  • Fluent in French (B2), English (B1), and a third European language (B1)
Perks:
  • Continuous working hours with consecutive rest days and overtime pay
  • Up to 6 weeks' vacation per year and 3 days' fractional leave
  • 13th month's pay (after one year's seniority)
  • Bank holidays with double pay (after one year's seniority)
  • Accommodation close to parks (subject to availability)
  • Transportation cost reimbursement (80% Navigo Pass)
  • Meals and fare reductions
  • Access to parks and Disney+ platform
  • Supplementary health insurance
  • Training time
  • Recognition programs
  • Exclusive events
  • Parenthood support
  • Company concierge service

Job Summary:

The Disneyland Paris difference?

  • A unique working environment in an international context with many opportunities,

  • Continuous working hours with consecutive rest days and overtime pay,

  • Up to 6 weeks' vacation per year and 3 days' fractional leave,

  • 13th month's pay (after one year's seniority),

  • Bank holidays with double pay (after one year's seniority),

  • Accommodation close to our parks, subject to availability,

  • Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions,

  • Access to the parks and the Disney+ platform,

  • And a host of other benefits http://bitly.ws/KhLW: supplementary health insurance, training time, recognition programs, exclusive events, support for parenthood, company concierge service...


The 5th largest hotel cluster in France, our 7 themed hotels fully contribute to the experience of our Visitors throughout their stay at Disneyland® Paris.

Category 2* to 5* all services are available: luggage storage, reception, room service, catering, swimming pools, etc. Anticipating and personalizing customer expectations, being attentive to details, everything is done to ensure the satisfaction of our visitors: service excellence is our watchword.


Your missions:

  • You will be part of the luggage team at one of our Disney® hotels with 15 to 25 employees.

  • Take charge of the luggage of our Visitors upon arrival in our hotels in compliance with the rules of handling and appropriate postures, to guarantee your safety.

  • Organize luggage storage according to the rules of storage and organization.

  • Anticipate and meet the needs of our visitors, help them organize their day and make their stay unforgettable.

  • Anticipate opportunities to improve the experience of our visitors (delayed airport shuttle, visitor’s birthday, etc.). You are “the” person who will improve their stay.

  • Welcome and pick up the car of our Visitors and ensure the transfer of luggage in room (only for hotels of categories 4 and 5 stars).



Your profile:

You have a strong sense of service, you are smiling (e) and dynamic.
You are a rigorous and organized person you leave no room for the unexpected.
You have held the B licence for more than 2 years.
The tasks of the baggage handler station require to be able to carry loads greater than 20 kg.
You have a good command of French (B2), English (B1) and a third European language (B1).
You are aware (e) that flexibility is necessary (work on weekdays and weekends, amplitude between 7:00 and 00:30).

Additional Information:

These contracts are CDI or CDD 35h from Sunday to Saturday only.
Interviews will take place remotely (only) for positions based in Marne-La-Vallée.


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