HR Operations Associate

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

As an Operations Associate in the Global HR Operations organization, you will support the delivery of simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes providing frontline employee support, processing high-volume transactions, and continuously enhancing the employee experience through insights and process improvements.

You will manage employee-related queries submitted via a ticketing system, focusing on high-quality service delivery and operational excellence. You’ll also play an active role in identifying areas for improvement to enhance service delivery and employee satisfaction.

At Expedia, we’re passionate about helping people experience the world through travel. Fueled by innovation and driven by purpose, our people thrive in a fast-paced, energetic environment that’s transforming the travel industry.

In this role you will

• Deliver outstanding service by evaluating and responding to HR/employee queries in ServiceNow, ensuring timely and high-quality resolutions within defined SLAs.

• Provide troubleshooting and resolution for complex transactions, procedural issues, and data-related concerns; escalate HRIS-related issues as needed.

• Manage end-to-end offboarding processes and support a positive alumni experience.

• Accurately process data and job change transactions in the HRIS system within required timelines.

• Conduct audits and verify data accuracy by running and analyzing reports.

• Create and maintain process documentation and flowcharts to support operational performance improvements.

• Identify opportunities to improve service quality, efficiency, and responsiveness.

• Proactively escalate issues with potential broader impact to the appropriate teams for resolution.

Experience and qualifications

• 3+ years of experience in a customer-facing operations role.

• Strong customer-oriented mindset, committed to delivering exceptional service.

• Effective communicator across multiple channels (e.g., phone, chat, email, and case management tools).

• Self-starter with a continuous improvement mindset and strong problem-solving skills.

• Flexible and adaptable to a dynamic, fast-changing environment.

• Detail-oriented with the ability to manage multiple tasks and deliver high-quality work.

• Strong prioritization skills, able to assess task urgency and impact effectively.

• Proficient in Microsoft Office, especially Excel; working knowledge of PowerPoint and Word.

• Eager to contribute to test-and-learn initiatives and process innovation.

• Ability to interpret and analyze HR data is a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.