Implementation Engineer I

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

Stord is seeking an Implementation Engineer I to oversee and execute brand launches across its network, managing both technical and fulfillment projects in the US and Canada. This role involves managing expectations and the entire 3PL warehousing launch process. Key responsibilities include implementing systems and processes for all business units, overseeing end-to-end system integrations and user acceptance testing, and deploying technical and functional processes within fulfillment centers. The engineer will implement Stord's OMS and WMS systems, ensure operational self-sustainability and profitability, collaborate with internal teams and customers for successful launches, and build Standard Operating Procedures for handover to customer experience and local operations teams.
Must have:
  • Warehouse or WMS implementation experience
  • Strong understanding of e-commerce fulfillment processes
  • Ability to manage complex projects
  • Experience managing teams and stakeholders
  • Strong communication skills
  • Risk and opportunity mitigation experience
Good to have:
  • Bachelor's Degree in Supply Chain Management or Industrial Engineering
  • 3-5 years of experience in Supply Chain or Logistics
  • Direct experience with WMS or Warehouse implementation

Job Details

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.


With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.


Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

The Implementation Engineer position will play an integral role in the execution and oversight for the launch plan of brands across Stord’s network. You will serve as a lead in implementations and launches of new technical and fulfillment projects across the US and Canada. This position will offer the responsibility of managing expectations and the overall process of our 3PL warehousing function.

What You'll Do:

  • Implement systems and processes for all of Stord's business units

  • Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands

  • Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare.

  • Implement Stord's OMS and WMS systems end to end

  • Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation

  • Engage with internal teams as well as new and existing Stord customers to ensure a successful launch

  • Serve as a partner to ensure on-going needs are being met to the standard provided

  • Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations teams

What You'll Need:

  • Warehouse or WMS implementation experience

  • Strong understanding of e-commerce fulfillment processes

  • Ability to manage complex projects and facilitation of cross functional planning and execution

  • Excellent planning, organizational, and time management skills

  • Experience managing an array of teams and stakeholders

  • Strong written and verbal communication skills

  • Risk and opportunity mitigation and management experience

Bonus Points:

  • Bachelor’s Degree in Supply Chain Management or Industrial Engineering

  • 3-5 years of experience within Supply Chain or Logistics

  • Direct experience with WMS or Warehouse implementation

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