Implementation Manager, Channel

1 Minute ago • 2 Years + • $53,550 PA - $89,775 PA

Job Summary

Job Description

As an Implementation Manager at Rippling, you will be crucial in helping customers adopt Rippling's HR & IT products. You will partner with clients to develop custom implementation plans, manage the process end-to-end, and drive product adoption by providing guidance and best practices. This role involves collaborating with sales, account management, technical account management, support, product, and engineering teams to ensure customer success and advocate for product enhancements.
Must have:
  • Partner with clients to develop custom plans and implement Rippling HR, Payroll, Benefits, and IT products.
  • Manage the implementation process end-to-end, aligning on timelines and ensuring operational needs are met.
  • Drive product adoption by providing guidance, best practices, and insights to maximize platform capabilities.
  • Partner with Sales, Account Management, Technical Account Management, and Support for customer success.
  • Collaborate with Product and Engineering for feedback, technical issues, and product enhancements.
  • Collaborate with internal teams to develop processes and best practices for operational efficiency.
Good to have:
  • 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Perks:
  • Competitive salary
  • Benefits
  • Equity
  • Remote work

Job Details

**About the role**

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

**What you will do**

  • Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
  • Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
  • Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
  • Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
  • Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

**What you will need**

  • 2+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
  • Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

**Bonus**

  • 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

**Additional information**

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here

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A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-remote

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