Inbound Sales Representative Associate - Voice

12 Minutes ago • 1-3 Years

Job Summary

Job Description

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
Must have:
  • Manage and resolve customer queries
  • Handle escalations and complaints
  • Provide effective resolutions
  • Close faults and complaints within SLAs
  • Demonstrate collaboration and interpersonal skills
  • Work effectively in a team environment
  • Possess strong problem-solving skills
  • Ability to perform under pressure
  • Excellent written and verbal communication
  • Solve routine problems using established guidelines
  • Collaborate with team and direct supervisor
  • Follow instructions for daily tasks and new assignments
  • Make decisions impacting personal work
  • Work as an individual contributor in a team
  • Be available for rotational shifts

Job Details

Skill required: Next Generation Customer Operations - Customer Service Technology

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for? •Collaboration and interpersonal skills•Ability to work well in a team•Problem-solving skills•Ability to perform under pressure•Written and verbal communication

Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Bengaluru, Karnataka, India

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gurugram, Haryana, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Accenture

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug