Infrastructure Support Engineer

3 Minutes ago • 2 Years +

Job Summary

Job Description

As an Infrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability. You will handle employee requests, troubleshoot technical problems, work with teams to design and implement upgrades, analyze infrastructure issues, create documentation, and perform on-site maintenance.

Must have:

Bachelor's degree in Computer Science or similar.
At least 2 years of experience in IT support roles.
Strong problem-solving abilities.
Proficiency in Linux operating systems.
Excellent communication skills, fluent in English.

Good to have:

Familiarity with scripting languages like Python or Bash is an advantage

Perks:

Exciting challenges and growth opportunities.
Welcoming international team.
Cutting-edge hardware and technology.
Phenomenally great Dubai office.
Flexible schedule.
40 paid days off.
Competitive salary.

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

bash

python

linux

communication

cross-functional

problem-solving

Job Details

As an Infrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

Handle and respond to employee requests via corporate communication platforms
Troubleshoot and resolve technical problems involving infrastructure services
Work closely with cross-functional teams to design and implement system upgrades and solutions
Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
Create and maintain documentation of technical procedures and user manuals for reference
Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed

WHAT WE LOOK FOR IN YOU:

A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
At least 2 years of experience in IT support roles
Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
Proficiency in Linux operating systems and general infrastructure services
Excellent communication skills, with fluency in English
A strong desire for continuous learning and professional growth
Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

Exciting challenges with ample opportunities for personal and professional growth
A welcoming international team of highly qualified professionals
Cutting-edge hardware and technology
Phenomenally great Dubai office
Flexible schedule
40 paid days off
Competitive salary