Inside Account Manager - ShareFile

8 Minutes ago • 2 Years +
Account Management

Job Description

As an Inside Account Manager at Progress, you will be responsible for managing and growing accounts within the Financial Services sector, focusing on both existing annual recurring revenue and new business. This hybrid role involves understanding customer needs, applying sales methodologies for ShareFile products, leading customer engagement programs, and collaborating with cross-functional teams. You will also be responsible for prospecting, qualifying, solution selling, negotiation, and accurate opportunity forecasting, contributing to business success across the customer journey.
Good To Have:
  • Experience identifying and working with C-level contacts
  • Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology
Must Have:
  • Own strategic and tactical components for assigned accounts, for both existing ARR and new business
  • Understand use cases and how to sell to micro accounts in the Financial Services industry
  • Understand account’s needs and apply understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
  • Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
  • Support the creation of customer-specific content solution outcomes and apply value-based selling methodology
  • Cooperate with internal resources and partners to deliver onboarding and adoption strategies
  • Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
  • Invest time and effort into learning and practicing prospecting techniques, qualifying, solution selling, negotiation, and closing sales
  • Call on and developing relationships with existing customer base with an emphasis on new product sales, account expansion, and retention
  • Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
  • University Degree
  • Minimum 2 years of prior relevant experience specific to selling in SaaS B2B
  • Experience working with Customer Success teams on SaaS B2B
  • Practical knowledge of project management
  • Experience with Salesforce CRM
Perks:
  • Health insurance plan that provides coverage for a wide range of medical services for yourself, your spouse, or your dependent children
  • Life and disability insurance for employees
  • Competitive salary, bonus or commission
  • Best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Paid day off for your birthday
  • Company holidays
  • Variety of leave plans, including additional paid time off

Add these skills to join the top 1% applicants for this job

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We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager, working hybrid between your home office and our office in Belen Costa Rica, and help us do what we do best: propelling business forward. The onsite piece will be 3 days a week.

We are searching for someone who can help us make a little magic for our customers and their clients every day. As an Inside Account Manager, you will service our Financial Services customers to manage their accounts and generate new business.

In this role, you will:

  • Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
  • Understand use cases and how to sell to micro accounts in the Financial Services industry
  • Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
  • Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
  • Support the creation of customer-specific content solution outcomes and apply value-based selling methodology
  • Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
  • Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
  • Invest time and effort into learning and practicing prospecting techniques, qualifying, solution selling, negotiation, and closing sales
  • For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
  • Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue

Your background:

  • University Degree and minimum 2 years of prior relevant experience specific to selling in SaaS B2B.
  • Experience working with Customer Success teams on SaaS B2B and practical knowledge of project management
  • Experience with Salesforce CRM
  • Experience identifying and working with C-level contacts preferred
  • Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

  • Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
  • Life and disability insurance for our employees.
  • Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Apply Now!

#LI-hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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