Insights Manager, Customer Success

NIQ is the world’s leading consumer intelligence company, delivering a complete view of consumer buying behavior across more than 100 markets. In 2023, NIQ merged with GfK, combining two industry leaders to offer unmatched global reach and insight capabilities.

This role sits within our customised research delivery team, responsible for executing high-quality research solutions that have been sold to clients. We work closely with the Sales team to nurture client relationships and identify cross-sell opportunities, but our primary focus is on project delivery and execution.

Our clients span a wide range of sectors—from global and national brands to local businesses and government agencies—across FMCG, technology and durables, services, and more.

NIQ is committed to diversity, equity, and inclusion, and we welcome candidates who share our mission to reflect the communities we serve.

As a Manager in our Customer Success team, you will lead the delivery of both quantitative and qualitative research projects across Australia and New Zealand, the Philippines, India, and other APAC regions. You’ll be responsible for managing projects independently or collaboratively, ensuring high-quality outputs that meet client objectives. You’ll also mentor junior staff and work cross-functionally with operational teams to help deliver on client goals.

This position is intended to serve as a maternity cover for a duration of 12 months.

Responsibilities

• Lead and manage the end-to-end execution of quantitative and qualitative research projects.
• Work independently or collaboratively with minimal support from senior colleagues.
• Design surveys and discussion guides aligned with client objectives.
• Analyze data and develop compelling, insight-driven stories.
• Create visually engaging presentations that bring insights to life.
• Manage project budgets and ensure profitability.
• Collaborate with internal teams across Australia, New Zealand, the Philippines, India, and other APAC regions.
• Work with operational teams to ensure seamless project delivery.
• Mentor and coach junior team members.
• Support client nurturing and cross-sell opportunities in collaboration with the Sales team.
• Contribute to internal initiatives that improve processes and client outcomes.

• 5–9 years of experience in market research, data analysis, or client servicing.
• Bachelor’s degree (postgraduate qualifications a plus).
• Strong analytical mindset and curiosity about consumer behavior.
• Experience in both quantitative and qualitative research.
• Proficiency in Excel, PowerPoint, and Word.
• Experience with Q, SPSS, Decipher, or similar tools.
• Excellent communication and storytelling skills.
• Ability to manage multiple tasks in a fast-paced, collaborative environment.
• Ability to work independently and as part of a cross-functional team.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion