Senior Client Liaison Executive

12 Minutes ago • 2-3 Years

Account Management

Job Description

At NielsenIQ, the Senior Client Liaison Executive acts as the primary operational interface for clients and the internal Client Services team. Based in Auckland, New Zealand, this role involves leading the design, solutioning, and delivery of client requests, managing expectations, capturing requirements, and ensuring timely, quality execution of operational tasks. The executive will also investigate issues, advocate for client needs, and support new process rollouts.

Good To Have:

Database/data analytic exposure
Background in Economics, Mathematics or Statistics

Must Have:

Act as front-facing point of contact for client queries related to operational deliveries.
Proactively manage communication with client/client services team.
Manage client expectations regarding operational technical possibilities.
Capture client requirements around client delivery setups and adaptations.
Responsible for acquiring information on feasibility/timelines/costing for changes/customizations.
Investigate / problem solve to resolve issues/discrepancies.
Monitor clients tickets and take appropriate actions to ensure on time and on quality execution.
Advocate of clients to constantly improve our technical solutions.
Responsibility for leading and/or supporting the successful role out of new processes, projects and initiatives.
Strong communication and interpersonal skills.
Takes responsibility and accountability in ensuring you meet your client commitments.
Excellent administrative and organisational skills with an eye for detail.
Confident and enthusiastic person who can manage a varied and unpredictable workload.
Team player that’s able to work in a collaborative way.
Ability to learn quickly, make an immediate impact and provide value added service.
Strong focus on continuous improvement.
High degree of computer literacy with knowledge of Microsoft suite.
2-3 years of experience in a similar role.

Perks:

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

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Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by acting as front and face for our operations team, both internally towards our Client Services team and directly with Clients. You will be responsible to lead and drive the operational design, solutioning and delivery of client requests.

We are currently seeking a Senior Client Liaison Executive to join our New Zealand Client Operations team. This role will be based in Auckland, New Zealand.

Responsibilities

Acts as front-facing point of contact for client queries related to operational deliveries
Proactively manages communication with client/client services team
Manage client expectations regarding operational technical possibilities
Capture client requirements around client delivery setups and adaptations, interpreting the clients needs and working with different stakeholders to provide the best solution
Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests
Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required
Monitor clients tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise
Advocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leader
Responsibility for leading and/or supporting the successful role out of new processes, projects and initiatives within the team

You will have:

Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peers
Takes responsibility and accountability in ensuring you meet your client commitments
Excellent administrative and organisational skills with an eye for detail
Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed
Team player that’s able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journey
Ability to learn quickly, make an immediate impact and provide value added service to our clients
Strong focus on continuous improvement

Qualifications

High degree of computer literacy with knowledge of Microsoft suite
Desired but not essential would-be database/data analytic exposure or a background in Economics, Mathematics or Statistics
2-3 years of experience in a similar role.