Intern (Service Delivery)

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The incumbent will have the opportunity to gain practical work experience with service management frameworks and operational excellence practices. This position supports the Service Delivery team and assists with process improvement initiatives, service reporting, stakeholder communications, and documentation.

12- Week Summer Experience

December- February

Essential Job Duties and Responsibilities:

• Assist in monitoring service performance and reporting metrics
• Support the coordination of service requests and issue resolution
• Help document processes, procedures, and service standards
• Contribute to continuous improvement initiatives
• Participate in stakeholder communications and feedback collection
• Collaborate with cross-functional teams to support service delivery goals
• Contribute to Cubic’s organisational objectives by working across a variety of projects
• Under the direction and support of a supervisor, complete assigned duties in a timely manner
• Build positive working relationships with fellow team members and share information, knowledge and skills
• Actively participate in learning and development opportunities presented
• In consultation with a supervisor, identify areas for technical and personal improvement and address these skill and knowledge gaps through on the job training
• Provide assistance to more senior team members to achieve team objectives and work outcomes
• Respond to any enquiries and requests, and provide accurate information or arrange suitable action as necessary

General Duties and Responsibilities:

• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organisations
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

Qualifications

• Undertaking or recently completed relevant tertiary education will be highly regarded

Skills/Experience/Knowledge

• Competent in the use of Microsoft Office

Personal Qualities

• Committed to ongoing learning and development
• Able to complete assigned tasks within designated time frames
• Willing to ask for help and guidance
• High attention to detail
• Self-motivated, proactive and confident
• Able to communicate well, both verbally and in writing
• Strong problem solving skills
• Flexible and adaptable
• Able to work well with other members of the team

Condition of Employment:

Successful outcome of a National Police Check

Worker Type:

Employee