IT Administrator — Level 1

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next IT Administrator — Level 1 to join our IT team in Buenos Aires. You’ll be the first line of desktop, MacOS, and AV support, helping us run smoothly and serve our global teams with purpose and efficiency.

The Job

• Provide front-line IT support, both in-person and remotely, with a focus on MacOS users.
• Install, configure, and maintain Mac computers, peripherals, and software.
• Deliver AV support for meetings, presentations, video conferences, and company events.
• Manage and troubleshoot network access (Wi-Fi, LAN, VPN) and office infrastructure.
• Support cloud-based services and user onboarding, including account setup and device provisioning.
• Maintain accurate records of assets, tickets, and support logs.
• Travel occasionally within Buenos Aires to support off-site events as needed.

You

• Possess 1–3 years of IT support or help-desk experience, ideally with MacOS systems and AV setups.
• Proficiency in MacOS setup and troubleshooting is essential.
• Strong hands-on experience with conference rooms, displays, video conferencing tools, microphones, and projectors.
• Have solid written and oral communication skills, including fluency in English, to liaise with international teams.
• Demonstrate excellent analytical, problem-solving, time-management, and multitasking abilities.
• Hold a relevant credential (BA/BS or equivalent experience) or demonstrate strong practical aptitude.

Preferre

• Familiarity with MDM (Mobile Device Management) tools.
• Experience with platforms like Google Workspace, Zoom, Slack.
• Understanding of IT service management frameworks (e.g., ITIL).

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!