Senior Content Designer

As a Senior Content Designer at GoFundMe, you’ll play a key role in shaping some of our most mission-critical product initiatives. You’ll advocate with confidence for clear, consistent, motivating language at the center of our products and the design process itself.

We’re looking for someone with a background in UX content design crafting experiences for social media platforms (activity feeds, user-generated content, profiles, sharing), to help define an exciting new chapter for our business. You’ll also have a hand in developing our growing content design practice, helping evolve our processes and standards across the company.

While officially a remote-eligible role, we’re looking for candidates based in San Diego, Los Angeles, or San Francisco.

The Role

• Lead content design on high-profile product initiatives as a part of a cross-functional product team
• Partner with product designers, researchers, product managers, engineers, legal, marketing, and other writers
• Align your work with business goals, user needs, and our design system.
• Advocate confidently for clear, consistent, engaging content for your product area at every stage of the product cycle
• Champion the discipline's impact by proactively mentoring designers, PMs, and others to help them improve their UX writing skills and center content in their own processes

You

• Have a strong content design portfolio of projects showcasing goals, process, and outcomes, including business impact.
• Have a background in designing product experiences for social media ecosystems—activity feeds, user-generated content, profiles, sharing, etc.
• Confidently connect your strong knowledge of user psychology in online social ecosystems to tangible UX solutions
• Confidently contribute to product strategy and vision - not just what words to write, but what product we should build
• Clearly articulate your content recommendations and decisions to stakeholders
• Give, seek, and incorporate thoughtful feedback - whether it’s about product strategy, design decisions, or word choice
• Advocate for equitable, accessible design and product choices that serve all users with care and attention
• Take initiative and prioritize workload while meeting project deadlines.
• Have experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA

Preferred

• Experience tracking the business impact of content design and communicating it to internal stakeholders.
• Writing experience in the digital fundraising space.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!