IT Asset & Support Intern

2 Months ago • Upto 1 Years • Administrative

Job Summary

Job Description

The IT Asset & Support Intern will manage the lifecycle of enterprise technology assets, ensuring proper inventory, maintenance, and disposal. Responsibilities include tracking and managing hardware, providing 1st-line IT support to end-users, troubleshooting hardware/software issues, maintaining accurate records, performing inventory audits, and collaborating with other teams. The ideal candidate possesses basic knowledge of ITAM, experience with inventory tracking systems (ServiceNow a plus), and proficiency with MS Office Suite. The role requires attention to detail, analytical skills, and the ability to work independently and as part of a team.
Must have:
  • Basic ITAM framework knowledge
  • Hardware & peripheral knowledge
  • MS Office Suite proficiency
  • 1st-line IT support
  • Inventory management
  • Problem-solving skills
Good to have:
  • ServiceNow experience
  • AD, MDM, Windows/MacOS knowledge
  • Hardware installation/upgrade skills
  • Jira, Confluence, Slack experience
  • SCCM, Jamf, AirWatch experience

Job Details

About the Position

Who We Are: 

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. 

 

The Challenge:

The IT Asset & Support Intern, is a hands-on role responsible for the day-to-day lifecycle management of the T2 Interactive enterprise technology assets as well as IT Support functions. This role ensures that IT assets are properly inventoried, maintained, and disposed of according to established policies and procedures.  Additionally, the role assists with hardware and user access needs.

Working in close coordination with the Asset Management and IT Support team as well as our partners (e.g. Procurement, Workplace Services), the IT Asset & Support Intern will inventory all hardware assets, and support many aspects of the ITAM lifecycle, including inventory management and analysis.

The combination of attention to detail, analytical skills, and ability to partner with technical partners allows this individual to ensure the efficient and effective use of IT assets.

 

What You’ll Take On:

  • Track, receive, recover, deploy, and retire technology assets in a controlled manner
  • Maintain detailed and accurate records
  • Monitor inventory tracking and ticketing systems
  • Install, configure, troubleshoot and maintain local IT hardware and software according to policies in place
  • Provide 1st Line support to end users on all local IT hardware and software issues
  • Document processes and procedures
  • Performs on-site inventory audits at various times throughout the year
  • Follow written and verbal instructions
  • Lift, carry and move computer equipment as required
  • Performs other related work as required

 

What You Bring:

  • Basic knowledge of an enterprise ITAM framework.
  • Experience with ServiceNow or similar platform, a plus.
  • Knowledge of computer hardware and peripherals.
  • Basic working knowledge of core technologies (including but not limited to): AD, MDM technologies, Windows and MacOS/iOS.
  • Proficiency with MS Office Suite – Excel, Word, Outlook and query tools.
  • Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
  • Ability to work independently with limited supervision with strong initiative and finishing skills.
  • Ability to prioritize tasks to achieve deadlines in a changing environment.
  • Ability to perform initial installations or upgrades of computer hardware, a plus.
  • Ability to lift up to 50lbs
  • Experience with Jira, Confluence, Slack, O365, Google Workplace, SCCM, Jamf, AirWatch are pluses
  • Experience working in a time-sensitive environment.
  • Experience working on projects and meeting deadlines.

 

Education:

  • Currently attending college is preferred, or relevant experience

 

 

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.


The pay range for this position in New York City at the start of employment is expected to be between $25 and $25 per Hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

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About The Company

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

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