IT Cloud and AI Ops Lead

Job Responsibility:

• Platform Development: Design, develop, and implement cloud-based solutions, leveraging AI/ML to automate and enhance IT operations.
• Intelligent Automation: Drive the automation of routine operational tasks, incident response, and remediation workflows using AI-driven agents and orchestration tools, minimizing manual intervention and improving operational efficiency.
• Incident Management and Remediation: Integrate AIOps insights with existing incident management systems, providing real-time intelligence to rapidly identify, diagnose, and resolve IT issues, leading to proactive issue resolution and reduced mean time to recovery (MTTR).
• Predictive Analysis and Performance Optimization: Lead the implementation of AIOps models for proactive anomaly detection, root cause analysis, and predictive insights to fine-tune IT systems for peak operational efficiency, capacity planning, and resource optimization.
• Technical acumen: Provide technical support to peers, promoting architectural excellence, innovation, and best practices in Cloud and AIOps development and operations.
• Cross-Functional Collaboration: Partner with cloud architects, platform engineers, functional leads, and IT operations teams to integrate AI agents into the platform and ensure solutions align with business needs and deliver measurable ROI.
• Innovation & Research: Actively research and evaluate emerging Cloud and AIOps technologies, generative AI, and advanced RAGs, bringing promising innovations into production through POCs and long-term architectural evolution.

Job Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in building and deploying cloud solution and managing multi-cloud environments (AWS, Azure, Google Cloud) with 5+ years of Industry experience.
• Extensive knowledge and hands-on experience with cloud technologies and services such as EC2, EBS, S3, Terraform, CLI, API, CICD Pipeline, FinOps, VPC, RDS, Resource Manager.
• Experience building and using cloud native and custom AI tools and services.
• Experience with developing full-stack applications and services, is preferred.
• Experience managing cloud-based operations and processes such as alerting, monitoring, logging and incident management.
• Demonstrated ability to translate business requirements and operational challenges into technical specifications and deliver robust AIOps solutions.
• Strong communication and interpersonal skills, with a track record of influencing technical and cross-functional stakeholders.
• Experience with software development life cycle (SDLC) and agile/iterative methodologies with programming and scripting experience in relevant language, Python, Terraform, Cloud formation, JSON.
• Familiarity with containerization (Docker, Kubernetes).
• Certifications in cloud and development technologies are a plus.

Key Competencies:

A highly analytical and hands-on Cloud and AIOps lead who is passionate about leveraging AI to drive operational excellence and resilience in a fast-paced environment, bridging the gap between AI development and IT operations, and is committed to building intelligent, self-healing systems that power a world-class experience.

• Programming Languages: Python, Java, Javascript, NodeJs
• Operating Systems: Windows, Linux, MacOS
• Web Languages: HTML, CSS, JavaScript
• Development Frameworks and Other: NodeJs, React, API Automation, Postman
• Version Control: Git, Github
• Cloud Services: AWS, Azure, GCP