IT Customer Service Analyst

1 Month ago • 3-5 Years • System Admin

Job Summary

Job Description

You will be aligned with Accenture's Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Responsibilities include closing faults and complaints within service level agreements (SLAs). The role involves recording, diagnosing, troubleshooting, and resolving or assigning incidents and service requests through non-voice interactions like email, web, and chat, aiming to restore normal service operations quickly. This position requires analysis and solving of lower-complexity problems with daily interaction with peers and occasional exposure to clients and management.
Must have:
  • Email and chat support proficiency
  • Advanced English language skills
  • Ability to establish strong client relationships
  • Ability to handle disputes
  • Ability to meet deadlines
  • Ability to work well in a team
  • Adaptable and flexible
  • Customer Service skills

Job Details

Skill required: Email - Service Desk Non-Voice Support
Designation: IT Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat."
What are we looking for? "•Accenture Code of Business Ethics •Ability to establish strong client relationship •Ability to handle disputes •Ability to meet deadlines •Ability to work well in a team •Adaptable and flexible •Customer Service "
Certifications: English - Fluent
Roles and Responsibilities: "•In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts "

Similar Jobs

DraftKings - HR Systems Analyst (Time & Attendance)

DraftKings

United States (Remote)
1 Week ago
London stock Exchange - Third Party Risk Officer

London stock Exchange

London, England, United Kingdom (Hybrid)
2 Months ago
playa games - Senior PHP Developer

playa games

Hamburg, Hamburg, Germany (On-Site)
2 Months ago
Intel  - Sr. Infrastructure Engineer - Windows OS

Intel

Hillsboro, Oregon, United States (On-Site)
2 Months ago
NCS Soft - Mobile Senior QA Tester

NCS Soft

Irvine, California, United States (On-Site)
2 Months ago
Ion - IT System Administrator

Ion

Italy (Hybrid)
9 Months ago
miniclip - IT Systems Administrator

miniclip

Lisbon, Lisbon, Portugal (On-Site)
2 Weeks ago
Lucid Reality Labs - System Administrator

Lucid Reality Labs

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Qualcomm - IT Support Analyst

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Wildlife Studios - IT Cloud Planning Analyst

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

FlockSafety - Installation Technician - Albany, GA

FlockSafety

Albany, Georgia, United States (Remote)
1 Week ago
Scopely - HR Technology Partner

Scopely

California, United States (Remote)
6 Months ago
Qualcomm - Senior Engineer - Windows/Linux kernel & Driver Development

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Ruselle Investments - Senior Application Developer I

Ruselle Investments

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Lulalend - Front Office CX Specialist

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
1 Week ago
Next Level Business Services - Senior Data Engineer

Next Level Business Services

Erie, Pennsylvania, United States (On-Site)
9 Months ago
TALA - Global Product Marketing Manager

TALA

Mexico City, Mexico (Hybrid)
2 Weeks ago
Sonar Source - LLM Engineer

Sonar Source

Singapore (On-Site)
5 Months ago
Synamedia - Software Engineer (Node JS, GoLang, AWS)

Synamedia

Bengaluru, Karnataka, India (On-Site)
11 Months ago
The Walt Disney Company - Business Systems Analyst

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, India

Qualcomm - Gaming VFX Artist

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Xplor Technologies - Lead Software Engineer - iOS

Xplor Technologies

Pune, Maharashtra, India (On-Site)
1 Week ago
CyberArk - Senior SDET

CyberArk

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
luxsoft - ML Platform Engineer

luxsoft

Pune, Maharashtra, India (On-Site)
1 Month ago
gitlab - Senior Developer Advocate

gitlab

India (Remote)
1 Month ago
Accenture - HR Service Delivery Associate

Accenture

Navi Mumbai, Maharashtra, India (On-Site)
1 Month ago
Black Bery - Country Sales Director, India

Black Bery

Hyderabad, Telangana, India (On-Site)
2 Months ago
Paytm - Sales Team Lead - Oil & Gas - West Tripura  ( Agartala)

Paytm

Agartala, Tripura, India (On-Site)
9 Months ago
Nagarro - Senior Staff Engineer, Frontend React

Nagarro

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Mindtickle - Senior Graphic Designer

Mindtickle

Pune, Maharashtra, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

System Admin Jobs

NCR Atleos - Payments IT Application Analyst

NCR Atleos

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Fancandy - IT - SYSTEM ADMINISTRATOR

Fancandy

Boulder, Colorado, United States (On-Site)
3 Months ago
Feld Entertainment - Business Systems Administrator

Feld Entertainment

Ellenton, Florida, United States (On-Site)
9 Months ago
Don't Nod - Systems Administrator

Don't Nod

Paris, Île-de-France, France (On-Site)
3 Months ago
Sagecor - System Administrator Level 3

Sagecor

Fort Meade, Maryland, United States (On-Site)
1 Year ago
Abstraction Games - IT Systems Administrator

Abstraction Games

Eindhoven, North Brabant, Netherlands (On-Site)
4 Months ago
GMS Services - Senior System Administrator Big Data

GMS Services

Hamburg, Hamburg, Germany (On-Site)
10 Years ago
Scorewarrior - System Administrator

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
3 Weeks ago
Enverus - Systems Administrator (APAC)

Enverus

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Knack studios - Jr. System Administrator

Knack studios

Chennai, Tamil Nadu, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gurugram, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gurugram, Haryana, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Accenture

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug