Infra Tech Support Practitioner

6 Minutes ago • 7.5 Years +

IT & Infrastructure

Job Description

As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products, both remotely and onsite. This role involves addressing technical issues, ensuring smooth operation of configured services across various platforms, and working within defined operating models. You will handle hardware/software support, implement technology at the operating system level across server and network areas, and perform basic to intermediate troubleshooting to ensure optimal system function and user satisfaction.

Good To Have:

Experience with Wireless Technologies Operations

Must Have:

Proficiency in Enterprise Network Operations
Strong understanding of network protocols and architectures
Experience in troubleshooting network connectivity issues
Familiarity with network monitoring tools and techniques
Ability to implement and manage network security measures

Add these skills to join the top 1% applicants for this job

problem-solving

game-texts

network-monitoring

Job Description

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Enterprise Network Operations

Good to have skills : Wireless Technologies Operations

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions for both remote and onsite environments, and ensuring the smooth operation of configured services across various platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across all server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that systems function optimally and meet user needs. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment. - Monitor system performance and implement improvements to enhance efficiency and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Wireless Technologies Operations. - Strong understanding of network protocols and architectures. - Experience in troubleshooting network connectivity issues. - Familiarity with network monitoring tools and techniques. - Ability to implement and manage network security measures. Additional Information: - The candidate should have minimum 7.5 years of experience in Enterprise Network Operations. - This position is based at our Pune office. - A 15 years full time education is required.