IT Delivery & Operations Manager

1 Month ago • 10-15 Years • Operations

Job Summary

Job Description

Aeries Technology is seeking an IT Delivery & Operations Manager to oversee IT delivery and execution management across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The role requires strong team leadership, operational depth, and the ability to manage both people and delivery outcomes. Responsibilities include managing cross-functional IT teams, delivering on complex initiatives, mentoring and developing the team, running scrums and sprint planning, capacity and resource planning, process mapping and documentation, stakeholder management, and driving process improvements. The ideal candidate will have a change agent mindset and strong problem-solving skills. Technical awareness of enterprise systems and data platforms is also necessary.
Must have:
  • Manage IT teams and deliver initiatives
  • Team leadership and people development
  • Scrum and Agile delivery experience
  • Capacity and resource planning
  • Process mapping and documentation
  • Strong communication and stakeholder management
  • Problem-solving skills
Good to have:
  • Technical awareness of enterprise systems
  • Familiarity with data pipelines, ETL, data warehousing

Job Details

  • IT Delivery & Operations Manager

Job Id: Aeries/199/25-26
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 10 - 15 Years
Qualification Btech, BE
Open

Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
About Business Unit
Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture
Roles and Responsibility

IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes. IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes. Team Leadership & People Development – Strong people leadership skills with the ability to manage performance, mentor, and drive a collaborative team culture. Scrum & Agile Delivery – Hands-on experience running scrums, sprint planning, and delivery tracking. Capacity & Resource Planning – Ability to manage team allocations across projects and BAU support. Process Mapping & Documentation – Proficiency in defining, optimizing, and documenting IT and business processes, system flows, and SOPs. Communication & Stakeholder Management – Strong written and verbal communication skills; experience representing IT to senior stakeholders locally and globally. Change Agent Mindset - Proactively identify ways to improve processes, drive efficiency, and scale delivery maturity. Problem Solving  – Able to manage escalations, identify root causes, and implement durable fixes across Ops, Data, and Infrastructure. Able to contribute in strategic initiatives and project implementations  Technical Awareness (Not hands-on, but needs to understand): Enterprise systems – Functional understanding of system stack  Data Platforms – Familiarity with data pipelines, ETL, data warehousing concepts 

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About The Company

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

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