IT Help Desk

This is an intermediate, full-time, onsite position focused on the repair and troubleshooting of technology-based products in an end-user computing environment. Responsibilities include supporting VIP clients, performing IMAC activities, and providing desk-side support for PCs, laptops, tablets, and printers. The role requires 2-4 years of relevant experience, knowledge of software/hardware systems, and ITIL methodologies.

Must Have

• Perform basic and moderately complex troubleshooting and repair activities for end-user devices.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Understand and follow all documented service operations policies and procedures.
• Typically requires 2-4 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Must own a basic repair kit.

Good to Have

• A+ certification is desired

Perks & Benefits

• Health benefits
• Dental benefits
• Vision benefits
• 401k

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay rate is $20.50 per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.