Weekend Technical Support Engineer (shift work)

Booming Games

| Remote | Freelance | 1 day ago

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Job Summary

Booming Games is seeking enthusiastic Weekend Technical Support Specialists for a fully remote, freelance position. This role involves providing exceptional customer service and technical support during weekends, working one shift to resolve technical issues efficiently. Responsibilities include delivering support via Skype, JIRA Service Desk, and email, adhering to SLAs, logging inquiries, troubleshooting malfunctions, and collecting customer feedback. Ideal for students seeking flexible, part-time work, preferably based in the Central Europe timezone.

Must Have

Fluency in English
Strong communication skills
Strong problem-solving skills
Patience and professionalism
Provide technical support via Skype, JIRA, and email
Adhere to strict SLAs
Troubleshoot product malfunctions

Good to Have

Previous experience in customer support or technical support
Familiarity with help desk software and remote support tools
Additional languages
Based in Central Europe timezone
Ideal for students based in Romania

Perks & Benefits

100% remote-first company, offering a best-in-class remote experience
Competitive package
Dog-friendly offices in Berlin and Malta
Family-friendly policies
Career growth opportunities
Zestful working environment
Knowledge sharing opportunities
Dynamic culture surrounded by industry experts
Company social events for team bonding

Job Description

About the role

We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work one shift over the weekend, helping our clients resolve technical issues efficiently and effectively. Ideally to be based in Central Europe timezone

Responsibilities

Deliver outstanding customer service to clients on weekends, via Skype, JIRA Service Desk, and email.
Ensure adherence to strict SLAs for response and resolution times.
Log customer inquiries and escalate issues to appropriate teams when necessary.
Analyze and troubleshoot product malfunctions, providing clear guidance to users.
Identify customer needs and offer assistance with specific product features.
Follow up with customers to confirm resolution of their technical issues.
Collect and relay customer feedback to internal stakeholders for continuous improvement.

Requirements

Previous experience in a customer support or technical support role is advantageous.
Familiarity with help desk software and remote support tools is a plus.
Fluency in English is essential; additional languages are a bonus.
Strong communication and problem-solving skills.
Ability to remain patient and professional, especially when handling complex or challenging cases.

Good to know

This is a weekend job, fully remote, freelance/independent contractor position, ideal for students based in Romania
Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.

At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!