The IT Helpdesk Lead will provide local support for the NYC office and global support for all Sprinklr users, leading a team, managing day-to-day helpdesk operations, and acting as an escalation point for unresolved issues. Responsibilities include AV and event support, reporting on ticketing system metrics, and acting as a subject matter expert for macOS, Windows, Microsoft, Adobe, and cloud SaaS products. The role also involves laptop setup, hardware troubleshooting, IT onboarding, and network maintenance, ensuring efficient IT systems and support delivery.