BetterMe, a health tech company founded in 2017, is seeking an IT Support Engineer to join their team in Kyiv. The role involves providing L1 user support, managing incidents and requests, and performing administrative tasks such as user creation/deactivation and access management in corporate systems. The ideal candidate will have 1+ year of experience in technical support and a strong understanding of IT infrastructure, with a focus on ensuring smooth operation of corporate services and equipment.

Must Have

• 1+ year of experience in technical support or good understanding of IT infrastructure
• Knowledge of corporate systems and services: Google Workspace, Okta, Slack, GitHub
• Ability to work with corporate VPN (Pritunl) and basic network settings
• Understanding of Windows and macOS operating principles at the user support level
• Ability to quickly find solutions, communicate with users, and be service-oriented
• Ready to learn and develop into an L2 engineer role

Good to Have

• Experience with service-desk systems (Jira, Freshdesk, etc.)
• Understanding of ISO/IEC 27001 processes or participation in similar projects
• Experience interacting with a large number of users (300+)

Perks & Benefits

• Competitive salary
• Professional growth opportunities (internal/external courses, seminars)
• Comfortable working environment (free breakfasts, lunches, snacks, IT equipment)
• Health and fitness benefits (20 days paid vacation, medical insurance, sports activities)
• Team building and various team activities

About the company:

BetterMe is a company that since 2017 has been offering the best solutions for physical and mental health. BetterMe products meet the needs of people of all ages, genders, physical abilities, and sports experience. Our goal is to make a healthy lifestyle accessible to everyone who seeks change.

About you:

• Have 1+ year of experience in technical support or a good understanding of IT infrastructure.
• Know the principles of corporate systems and services: Google Workspace, Okta, Slack, GitHub.
• Able to work with corporate VPN (Pritunl) and basic network settings.
• Understand the principles of Windows and macOS at the user support level.
• Able to quickly find solutions, communicate with users, and be service-oriented.
• Ready to learn and develop into an L2 engineer role.

Will be a plus:

• Experience with service-desk systems (Jira, Freshdesk, etc.).
• Understanding of ISO/IEC 27001 processes or participation in similar projects.
• Experience interacting with a large number of users (300+).

Key responsibilities:

• User support (L1):
• Receiving, analyzing, and processing requests via service-desk.
• Providing prompt assistance to employees regarding:
• access to services (Google Workspace / Okta / Slack / GitHub and others),
• corporate VPN operation (Pritunl),
• corporate equipment and workstations (Windows/Mac),
• basic network issues,
• corporate security policies.

• Incidents and requests:
• Classification and escalation of complex requests to the 2nd line.
• Maintaining clear communication with users until task completion.
• Participation in backlog reduction and improvement of support processes.

• Administration and routine tasks:
• Creation/deactivation of users in corporate systems.
• Issuing access according to roles and internal policies.
• Updating instructions and knowledge base.
• Control over the execution of standard procedures (onboarding/offboarding).

Our mission “creating happiness within” – we believe that complete harmony of mind and body is key to overall health and quality of life. We plan to contribute to the development of the global healthcare market, so our ideal candidate will focus on creating the world's largest Health Tech company. 💪

This has been made possible by the hard work of a team of 400+ people who are true professionals in their field. We are one of the largest partners of Facebook/Google/Snapchat/Twitter in the Central and Eastern European region. 🌎

Our company is built on the ability to find the best specialists and provide them with everything they need to focus on results! We have no bureaucracy, and we give our colleagues complete freedom to make decisions and achieve significant results. 🚀

• Competitive salary. Compensation that will help you focus on the project and personal development.
• Professional growth. We offer the opportunity to attend internal and external courses and seminars. You will work with a team of professionals, which will allow you to gain insights for development and discuss ideas.
• Comfortable working environment. We offer free breakfasts, lunches, snacks, and all necessary IT equipment.
• Health and fitness. We provide employees with 20 days of paid vacation, medical insurance, and various sports activities available to employees in and out of the office.
• Leisure. We organize team buildings and various team activities to improve our cooperation.

Learn more about us: Instagram, LinkedIn.