IT Manager

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture

Roles and Responsibility

Job Description: IT Delivery & Operations Manager – India CoE

Role Overview

We are seeking a hands-on IT Delivery & Operations Manager to lead our IT team in the India Center of Excellence (CoE). This role is critical to ensuring high-quality execution, delivery accountability, and local team leadership across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes.

What will you do

• IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data, BI, IT Ops
• Team Leadership & People Development – Strong people leadership skills with the ability to manage performance, mentor, and drive a collaborative team culture.
• Scrum & Agile Delivery – Hands-on experience running scrums, sprint planning, and delivery tracking.
• Capacity & Resource Planning – Ability to manage team allocations across projects and BAU support.
• Process Mapping & Documentation – Proficiency in defining, optimizing, and documenting IT and business processes, system flows, and SOPs.
• Communication & Stakeholder Management – Strong written and verbal communication skills; experience representing IT to senior stakeholders locally and globally.
• Change Agent Mindset - Proactively identify ways to improve processes, drive efficiency, and scale delivery maturity.
• Problem Solving – Able to manage escalations, identify root causes, and implement durable fixes across Ops, Data, and Infrastructure. Able to contribute in strategic initiatives and project implementations

Required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of overall IT experience, with at least 5 years in a team leadership or delivery management role.
• Proven experience managing cross-functional IT teams, such as Enterprise Business Systems, Data & BI Engineering, IT Operations and Helpdesk functions.
• Strong track record of delivery management, including planning, tracking, prioritization, and issue resolution.
• Experience leading daily stand-ups, team check-ins, or agile/scrum routines to drive execution.
• Skilled in capacity planning, team allocation, and managing workloads across support and project efforts.
• Strong interpersonal and communication skills, with the ability to represent IT in cross-functional and leadership-level discussions.
• Experience with documenting processes, workflows, and system landscapes to support operations and knowledge transfer.
• Demonstrated ability to lead people, manage performance, and foster a collaborative team culture.

Preferred

• Experience working in global or matrixed organizations, particularly in collaboration with remote leadership teams.
• Potential experience as a Systems Business Analyst, IT Project Manager will be a plus
• Understanding of enterprise applications, business systems, and integration across functional areas
• 10–15 years total IT experience with at least 5 years in a team management or delivery manager capacity.
• Experience working with US/global counterparts in a matrixed organization.
• Demonstrated ability to drive process maturity and documentation in a growing team
• Familiarity with data platforms, reporting environments, or infrastructure operations (not tool-specific).
• Exposure to IT service management frameworks or internal project/process improvement initiatives.
• Master’s degree in Business Administration, Information Systems, or a related field (optional but a plus).

Technical Awareness (Not hands-on, but needs to understand):

• Enterprise systems – Functional understanding of system stack
• Data Platforms – Familiarity with data pipelines, ETL, data warehousing concepts