IT Service Management
Job Summary
Job Description
The IT Service Management role focuses on ensuring the efficient and effective delivery of IT services within an organization. This includes managing IT service delivery processes, implementing ITIL best practices, and overseeing service level agreements. The individual will be responsible for incident management, problem management, change management, and service request fulfillment. A key aspect of this role is continuous improvement of IT services and processes to meet business needs and enhance user satisfaction.
Must have:
- IT Service Management expertise
- ITIL best practices knowledge
- Incident management skills
- Problem management skills
- Change management skills
- Service request management skills
- Continuous improvement focus
Job Details
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