Engagement Director BFSI – Governance Services

2 Months ago • 20 Years +

Job Summary

Job Description

We are seeking a dynamic and creative Engagement Director for our BFSI Governance Services team to manage and grow services for a large BFSI enterprise client. This role involves overseeing IT Managed Services, BPO, consulting, and supplier management, with a focus on retirement and investment management solutions. You will be the onsite point of contact, managing client relationships, ensuring service delivery, identifying growth opportunities, and participating in governance forums. Responsibilities include complex negotiations, market analysis, and providing domain expertise in financial services, including retirement, investment, and insurance. You will also train new team members on client requirements and compliance.

Must have:

20+ years in IT outsourcing/managed services
Extensive financial services domain knowledge
Strong client relations and vendor management
Excellent communication and presentation skills
Bachelor's Degree in a relevant field

Good to have:

Expertise in BPO environments
Knowledge of retirement, financial planning, insurance
Awareness of industry regulations and compliance
MBA or advanced degree desirable

6 skills required

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Job Details

Description

Engagement Director BFSI – Governance Services

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there

Position Overview

We are seeking an experienced and proactive individual to join our Governance Services team as the Engagement Director for a large BFSI enterprise client. This role is crucial for ensuring the effective management, delivery and growth of ISG services within the account. As a key player in our team, you will leverage your expertise in IT Managed Services, Business Process Outsourcing (BPO), consulting solutions, and supplier management services along with a deep understanding of financial solutions, including retirement and investment management, to foster strong relationships with stakeholders and oversee operational efficiencies. You will serve as the onsite point of contact and provide overall account oversight. Your ability to navigate industry complexities will empower clients to achieve their strategic objectives.

Responsibilities

Client Relationship Management: Maintain robust relationships with key stakeholders, ensuring clear communication and ongoing account management.
Service Delivery Oversight: Champion the delivery of services by providing overall delivery oversight and ensuring compliance with contractual commitments and governance practices.
Account Growth: Identify opportunities for account growth by understanding client needs and proposing additional services, leading to enhanced client satisfaction and mutual value creation.
Governance Forums Participation: Engage in governance forums, offering valuable insights and facilitating follow-up meetings to ensure effective implementation of discussed strategies.
Complex Negotiation & Advisory: Provide expert guidance on supplier contractual commitments & negotiations while collaborating with the team on sourcing agreements and vendor management challenges.
Market Insights & Adaptation: Remain informed on industry developments and best practices to enhance service delivery and align with client needs.
Domain Knowledge: Demonstrate a comprehensive understanding of financial services, particularly in areas such as retirement plan management, investment management, and insurance solutions. Familiarity with regulatory compliance, risk management, and customer-focused delivery in the financial sector will be critical to aligning with client objectives and enhancing overall efficiency.
Training & Development: Conduct training sessions for new team members, ensuring familiarity with client requirements, security protocols, and compliance standards.

Required Skillsets

This a remote role based in the US; may require travel of up to 40%.
Minimum of 20 years of experience in IT outsourcing or managed services, with proven expertise in BPO environments advantageous.
Extensive knowledge of the financial services domain, including retirement solutions, financial planning, and insurance products, with a keen awareness of industry regulations and compliance standards.
Strong background in client relations, vendor management, and service delivery within complex contracts.
Strong analytical and problem-solving abilities with a results-oriented approach.
Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients.

Education

Bachelor’s Degree in a relevant field required
MBA or another advanced degree (s) desirable

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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