IT Specialist

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers. Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise. An experienced and motivated IT Infrastructure and Support Specialist to join our team at the Thailand Petfood New Set up Factory. In this role, you will be responsible for designing, installing, and managing the factory's IT infrastructure, ensuring the stable operation of network systems and servers. You will also provide daily helpdesk support, addressing technical issues for factory employees, and supporting centralized systems in collaboration with the IT team at our head office in China.  Responsibilities

• IT Infrastructure Setup and Management 
• Design, install, and configure the IT infrastructure in the Thailand Petfood factory, focusing on servers and networks. This includes setting up local area networks (LANs), wide - area networks (WANs), and server - based systems such as file servers, email servers, and application servers. 
• Regularly maintain and update the IT infrastructure to ensure its stable operation and compatibility with the factory's growing business needs. 
• Daily Helpdesk Support 
• Offer daily helpdesk support to factory employees. Troubleshoot hardware and software issues, including desktop computers, laptops, and related peripherals. 
• Respond promptly to user requests and resolve problems within the defined service - level agreements. 
• Document all support requests and solutions for future reference and knowledge sharing. 
• Centralized Systems Support 
• Provide first - level support for centralized systems. Act as the main contact bridge between local users in the Thailand factory and the IT team in the Shenzhen head office. 
• Communicate user requirements, feedback, and system issues to the IT team in China. Participate in the testing and implementation of system upgrades and new features. 
• Software Management and Distribution 
• Install, update, and manage office software, including office suites (Word, Excel, PowerPoint, etc.) and professional software (CAD, Photoshop, etc.). Ensure software compliance and distribute software to employees as needed. 
• Manage software licenses and ensure proper usage within the factory. 
• Datacenter Operation, Monitoring, and Maintenance 
• Operate, monitor, and maintain the factory's datacenter (server room). Ensure the optimal operation of servers, storage devices, and environmental control systems. 
• Regularly check server performance, storage capacity, and power consumption. Implement preventive maintenance measures to avoid system failures. 

Qualification

• A bachelor's degree in Information Technology, Computer Science, or a related field. 
• At least 3 - 5 years of experience in IT infrastructure setup, maintenance, and helpdesk support, with a focus on servers and networks. 
• Experience in a manufacturing or factory environment is preferred. 
• In - depth knowledge of network protocols such as SSH, SNMP, Telnet, LDAP, etc. 
• Proficiency in H3C or Fortinet devices, and the ability to assist senior engineers in performing basic equipment troubleshooting. 
• Familiarity with server operating systems such as Windows Server and Linux. 
• Certifications (Preferred) 
• Microsoft and Cisco related certificates, such as MCSE, CCNA, are considered an advantage for this position.