IT Support Engineer
21 Minutes ago • 1 Years +
IT & Infrastructure
Job Description
We are seeking a skilled IT Helpdesk Support Specialist to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate will have experience troubleshooting Windows, macOS, and Linux systems, along with basic networking knowledge. You will be the first point of contact for resolving hardware, software, and connectivity issues, ensuring minimal downtime and excellent user satisfaction.
Good To Have:
- Experience with MDM solutions (Intune, Jamf, etc.).
- Basic scripting knowledge (PowerShell, Bash).
- Understanding of cybersecurity best practices.
Must Have:
- Provide first-level technical support via email, chat, or in-person.
- Troubleshoot and resolve issues related to Windows, macOS, and Linux operating systems.
- Assist with user account management (Active Directory, LDAP, Microsoft 365).
- Diagnose and resolve basic network issues (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Install, configure, and maintain software and hardware (printers, peripherals, workstations).
- Guide users through step-by-step solutions and document resolutions in the ticketing system.
- Escalate complex issues to higher-level IT teams when necessary.
- Assist with IT asset management (inventory tracking, software licenses).
- Follow IT security best practices and enforce company policies.
Project description
We are seeking a skilled IT Helpdesk Support Specialist to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate will have experience troubleshooting Windows, macOS, and Linux systems, along with basic networking knowledge. You will be the first point of contact for resolving hardware, software, and connectivity issues, ensuring minimal downtime and excellent user satisfaction.
Responsibilities
- Provide first-level technical support via email, chat, or in-person.
- Troubleshoot and resolve issues related to Windows, macOS, and Linux operating systems.
- Assist with user account management (Active Directory, LDAP, Microsoft 365).
- Diagnose and resolve basic network issues (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Install, configure, and maintain software and hardware (printers, peripherals, workstations).
- Guide users through step-by-step solutions and document resolutions in the ticketing system.
- Escalate complex issues to higher-level IT teams when necessary.
- Assist with IT asset management (inventory tracking, software licenses).
- Follow IT security best practices and enforce company policies.
Skills
Must have
- Technical Proficiency:
- Strong knowledge of Windows (10/11, Server), macOS, and Linux (Ubuntu).
- Basic understanding of networking concepts (LAN/WAN, firewalls, troubleshooting connectivity).
- Familiarity with remote support tools (TeamViewer, RDP, SSH).
- Experience with Microsoft 365, Active Directory, and helpdesk ticketing systems.
- Soft Skills:
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and multitasking abilities.
- Education & Experience:
- 1+ years of experience in IT helpdesk or technical support roles.
- Relevant certifications (e.g., CompTIA A+, Microsoft MD-100, ITIL, Network+) are a plus.
Nice to have
- Experience with MDM solutions (Intune, Jamf, etc.).
- Basic scripting knowledge (PowerShell, Bash).
- Understanding of cybersecurity best practices.
Other
- Languages
English: B1 Intermediate,Arabic: C2 Proficient
- Seniority
Regular
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