IT Support Manager

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The IT Support Manager for Universal Creative is responsible for managing the day-to-day activities related to the support of Universal Creative (UC). Support of the various teams includes but is not limited to laptop and desktop functionality, determining hardware and software specifications and procurement, wired and wireless network issues, server and data allocation, mobile device configuration and troubleshooting of any issues related to computing technology. The UC Technology Manager is also responsible for the discovery and implementation of any new technologies used by UC.

The UC Technology Manager should ensure that the general IT support is aligned with UPR Technology and UC IT uses standardized processes and directions for procuring, managing and deploying IT software and hardware to users. In addition, the UC Technology Manger will ensure that software and hardware required for proper usability and support is developed, tested and in place expeditiously to support the UC Team’s needs.

• Manages the day-to-day activities of everything related to technology for UC. This includes hardware and software deployment and troubleshooting, procurement, network and server issues and mobile device configuration.
• Works closely with IT partners to manage system access, security, delivery services, infrastructure and governance for IT initiatives and activities. The IT Manager will follow the established IT Project Management Process to deploy projects in meeting business goals.
• Works closely with the UC team(s) to ensure that the IT systems and processes function on a day-to-day basis as intended, both through auditing and tracking of system activities as well as culling feedback from user groups regarding their needs and issues. Works with IT teams and management to identify solutions that enable the organization to achieve its project goals.
• Responsible for the discovery, purchase, configuration and operation of any new technologies intended to be used by UC.
• Performs periodic Team reviews with key stakeholders to evaluate any gaps in the systems currently in place and determines requirements needed to fill that gap. Ensures that appropriate UPR business practices and procedures are followed with these. deployments. Monitors overall use to ensure corporate compliance (where applicable).
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Conflict resolution and problem solving techniques
• Good in presentation, facilitation, communication, and negotiation
• Detail oriented
• Able to handle multiple tasks simultaneously
• Professional in nature as this individual will have interaction with every level of staff and will be dealing with other professionals from outside vendors and other departments within Universal
• Prompt and reliable as the operation of the department is their responsibility
• Technical acumen should be at the top level as they are responsible for all Level 3 trouble issues that arise within the department