IT Support / Systems Engineer

Synthesia is seeking an IT Systems and Support Engineer to manage daily IT operations, support, and onboarding/offboarding experiences. This role involves providing tactical support and driving strategic automation initiatives to enhance employee experience and ensure company-wide scalability. The successful candidate will be the primary IT contact in the London office, working 4 days per week onsite, and will collaborate with global IT colleagues.

Must Have

• Act as primary IT contact for hardware, software, networking, and collaboration tools.
• Handle Access Requests and HelpDesk IT Support issues.
• Provide onsite support for escalated IT issues.
• Manage device lifecycle (laptops, peripherals, AV equipment).
• Support and run AV Events in Office.
• Run IT components of onboarding and offboarding.
• Deliver outstanding employee IT support.
• Maintain office IT infrastructure.
• Support optimization of company-wide IT automations.
• Partner with Security, People Ops, and Engineering.
• 3+ years of experience in IT engineering or operations.
• Strong technical foundation in Okta, Azure AD, Jamf, Intune, Google Workspace, Slack, Notion, Zoom, LAN/Wi-Fi, firewalls, VPNs.
• Experience designing and implementing IT automations.
• Proven ability to deliver exceptional IT support in fast-paced environments.
• Strong communication skills.
• Comfortable with hybrid, onsite-first setup (4 days/week onsite).

Good to Have

• Experience in a high-growth startup or scale-up.
• Knowledge of compliance frameworks (SOC 2, ISO 27001).

Perks & Benefits

• Opportunity to be the foundational IT presence in rapidly scaling offices.
• Career growth opportunities into senior IT Engineering or management roles.
• Collaborative, innovative culture within a global IT Ops team.
• Competitive compensation, benefits, and professional development opportunities.

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

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The Role

As the IT Systems and Support Engineer, you’ll be the go-to person for everything IT. You’ll manage daily IT operations, support and onboarding/offboarding experiences, while delivering both tactical support and strategic automation initiatives that enhance employee experience and enable company-wide scalability.

This role requires being onsite 4 days per week to ensure a strong IT presence as in office culture grows.

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Key Responsibilities

IT Operations & Support

• Act as the primary IT contact in office, managing all aspects of hardware, software, networking, and collaboration tools.
• Handle Access Requests and other IT Support issues that come into the HelpDesk.
• Provide onsite support for escalated IT issues and collaborate with global IT colleagues (US, UK & EMEA).
• Manage device lifecycle (laptops, peripherals, AV equipment) — setup, security compliance, and asset tracking.
• Support and Run AV Events in Office using the All Hands Equipment

Employee Experience

• Run IT components of onboarding and offboarding in a biweekly cadence, ensuring smooth access to systems and equipment.
• Deliver outstanding employee IT support with empathy and efficiency.
• Maintain office IT infrastructure, including AV systems, visitor Wi-Fi, and networking.

Automation & Systems Scaling

• Supporting the optimization of company-wide IT automations with IT Engineers
• Partner cross-functionally with Security, People Ops, and Engineering to improve IT processes and the employee experience.

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About You

Required Qualifications

• 3+ years of experience in IT engineering or operations.
• Strong technical foundation in:
• Identity & Access Management: Okta and Azure AD (Both a Must)
• Endpoint Management: Jamf and Intune (Both a Must) or similar MDMs
• SaaS Administration: Google Workspace, Slack, Notion, Zoom etc.
• Networking: Understanding of LAN/Wi-Fi, firewalls, VPNs
• Experience designing and implementing IT automations (workflow tools, scripting, or ITSM platforms).
• Proven ability to deliver exceptional IT support in fast-paced, scaling environments.
• Strong communicator with the ability to partner across IT, Security, and business functions.
• Comfortable in a hybrid, onsite-first setup (onsite 4 days/week).

Nice to Have

• Experience in a high-growth startup or scale-up.
• Knowledge of compliance frameworks (SOC 2, ISO 27001) and IT’s role in audits.

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What We Offer

• Opportunity to be the foundational IT presence in a rapidly scaling offices.
• Career growth opportunities into more senior roles such as IT Engineering Roles or potential management roles/team lead.
• Collaborative, innovative culture within a global IT Ops team.
• Competitive compensation, benefits, and professional development opportunities.