IT Support Technician

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role

• Flow Narjis is currently seeking an IT Support Technician. This position will be responsible for providing technical support, maintaining IT systems, and performing essential networking tasks, including performing network cable testing and terminating network connections. The ideal candidate will be a highly motivated individual with a strong foundation in IT and networking capable of working independently to ensure the consistent and reliable operation of IT systems across all locations.

Key Responsibilities

• Provide tier 1 technical support for hardware, software, and network issues across four compounds, ensuring prompt resolution via remote and on-site assistance.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Meet) with the ability to troubleshoot basic issues and collaborate effectively.
• Troubleshoot and resolve issues with end-user devices (desktops, laptops, printers, and peripherals) and perform network maintenance tasks such as cable testing, certification, and termination.
• Assist in administering network infrastructure, ensuring optimal performance and uptime, while supporting the deployment, configuration, and updating of operating systems and software.
• Conduct regular system health checks, preventive maintenance, and hardware lifecycle management, ensuring all devices are compliant and up-to-date.
• Document troubleshooting steps, resolutions, and maintenance activities in a centralized ticketing system for effective tracking and knowledge sharing.
• Travel between four compounds, with two locations in close proximity and two approximately 30 minutes apart Collaborate with the IT department lead to prioritize tasks, assist with complex issues ,and escalate incidents when required, while ensuring compliance with company IT policies and security standards.

Requirements

• In-depth knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Proficient in networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN configurations.
• Hands-on experience with network cable testing, termination, and troubleshooting (e.g., Cat5e/Cat6 cabling).
• Skilled in using diagnostic tools and software to identify and resolve IT issues efficiently.
• Strong problem-solving abilities, with a proven track record of working independently and managing tasks with minimal supervision.
• Excellent communication skills, with the ability to interact effectively with end-users and document technical processes clearly.
• Proficient in English, both written and spoken.
• Advanced knowledge of Google Workspace (Docs, Sheets, Slides, etc.).

Other Requirements

• High school diploma or equivalent (Bachelor in a related field would be preferable); an associate’s degree or certification in IT, networking, or a related field is preferred (e.g., CompTIA A+, Network+, or equivalent).
• 2-3 years of experience in IT support or networking.
• Valid driver’s license and reliable transportation to travel between compounds (two locations are 30 minutes apart).
• Physically able to handle tasks such as installing cables, lifting equipment, and working in confined spaces (e.g., for cabling).Ability to prioritize tasks and manage time effectively across multiple locations.

Preferred Qualifications

• Experience with network diagnostic tools (e.g., cable testers, ping, traceroute).Familiarity with basic IT security practices (e.g., password management, antivirus software).
• Certification in progress or completed (e.g., CompTIA A+, Network+, or Cisco CCNA).

Working Conditions

• The role involves travel between four compounds, with two locations in close proximity and two approximately 30 minutes apart.
• Occasional after-hours or weekend work may be necessary to resolve urgent IT issues or carry out scheduled maintenance.

Why Join Flow?

Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.

Competitive compensation & benefits.

A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.