Job Description
- Luxury experience in hospitality, residential services, or property/building operations.
- Bilingual (English/Spanish).
- Lead, support, and develop Flow Experience (concierge) team.
- Oversee all aspects of guest and resident hospitality, including concierge support, check-ins/outs, amenity access, and prompt resolution of concerns.
- Ensure daily hotel and residential operations run smoothly, supervise package and property workflows, maintain order in common areas, and coordinate with housekeeping and facilities.
- Collaborate with the community team to execute weekend events and support resident programming and activations.
- Track performance and feedback, manage budgets and financial records, and maintain clear communication with team members and management.
- 2–4+ years of experience in hospitality, residential services, or property/building operations.
- Proven experience in team leadership or supervisory roles.
- Excellent interpersonal, organizational, and multitasking skills.
- Financial acumen including budget, expense management, and cash handling.
- Familiarity with Slack, Google Workspace, property management software, and hotel systems.
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP)
- Free therapy through SpringHealth
- Acupuncture and other wellness offerings
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking an energetic leader who is operationally savvy and dedicated to delivering memorable experiences for residents, hotel guests, and staff. The Operations Manager is responsible for overseeing all aspects of hospitality, residential, and event operations. This role ensures seamless hotel concierge services, optimized property management, exceptional guest and resident experiences, and efficient team leadership. This manager is the main escalation point for all guest or resident issues, manages the front-of-house teams, and collaborates cross-functionally to deliver high standards of service, process efficiency, and community engagement.
Responsibilities
- Team Leadership: Lead, support, and develop Flow Experience (concierge) team, ensuring effective shift coverage, performance management, and positive team culture.
- Guest & Resident Experience: Oversee all aspects of guest and resident hospitality, including concierge support, check-ins/outs, amenity access, and prompt resolution of concerns.
- Operational Management: Ensure daily hotel and residential operations run smoothly, supervise package and property workflows, maintain order in common areas, and coordinate with housekeeping and facilities.
- Community & Events: Collaborate with the community team to execute weekend events and support resident programming and activations.
- Administration & Communication: Track performance and feedback, manage budgets and financial records, and maintain clear communication with team members and management.
Ideal Background
- 2–4+ years of experience in hospitality, residential services, or property/building operations (luxury experience preferred).
- Proven experience in team leadership or supervisory roles.
- Excellent interpersonal, organizational, and multitasking skills with the ability to thrive amid dynamic priorities and high guest expectations.
- Financial acumen including budget, expense management, and cash handling.
- Familiarity with Slack, Google Workspace, property management software, and hotel systems.
- Bilingual (English/Spanish) strongly preferred.
Benefits
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
