IT System Engineer
Job Summary
Job Description
- Explain technical IT terminologies and concepts.
- Manage physical to virtual workstation.
- Provisioning and de-provisioning users for tools access.
- Create CRQ, WO and INC in Remedy for errors/issues/failures.
- Familiarity with Git development software tools.
- Troubleshoot and resolve Apple, HP, and UFT application and user issues.
- Troubleshoot and resolve subscriptions for Windows and Linux server licenses.
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development
7 skills required
Job Details
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Role Description:
You’ll be responsible for (Responsibilities):
Be able to explain technical IT specific terminologies and concepts of the software development tools to the users and apply those concepts to resolve the issues/failures in the tools.
Ability to manage physical to virtual workstation.
Provisioning and de-provisioning users for tools access and is not limited to adding/removing users to project server resources.
Ability to create CRQ, WO and INC in Remedy for errors/issues/failures.
Holding and facilitating meetings with internal and client team(s) to discuss requirements for upgrading servers and applications to latest versions.
Create CRQ(s) in Remedy for appropriate Network, Unix, or other team who provide support or other infrastructure/OS support that are needed for the tools.
Provide management of binaries for IDEs or associated components of the IDEs for Git development.
Familiarity with Git development software tools.
Understand, troubleshoot, and resolve Apple, HP, and UFT application and user issues.
Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
Ability to communicate tool’s failure to end users/managers and offer workaround or ETA of the tools’ availability.
Work with all teams on the project as it relates to support for developer workstations and tools.
Write training/installation/process documents for users as needed.
Ability to support annual desktop and system audits.
Plan, test, and implement upgrades to Unix, Windows and MySQL databases.
Plan, test, and implement upgrade of software fix packs to desktop and server OS. This includes a project plan, meetings with appropriate teams, and resources.
Plan, test, implement, and backup MySQL databases. This includes a project plan, meetings with appropriate teams, communication, and resources.
Supporting Windows 11 upgrades and use of imaging tools.
The ability to conduct inventory assessments of servers, desktops, laptops, and workstations, and network appliances.
The ability to create continuous improvements to the project in terms of quality and process management.
Provide root cause analysis and break fix related to software tools.
Management of email distribution list.
Management of internal project SharePoint Wiki
Don’t worry if you don’t check all the boxes; we’d still love to hear from you.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.
As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development
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