IT Systems Administrator

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is seeking a highly technical IT System Administrator to join our team. The IT Sys Admin will be on the front lines of Postman’s IT Support systems. You’ll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT, the IT Sys Admin must have strong technical troubleshooting abilities, be self-motivated, have excellent written and verbal communication skills, and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install/configure and support the endpoints, set up workstations within our offices, and assisting with day-to-day operations for Postman’s Global IT infrastructure to provide growth for Postman’s initiatives. This role will require the candidate to be onsite at our Boston office three days a week.

What You’ll Do

• Provide support to remote and on-site users, including onboarding, installing, and upgrading software, Hardware setup, and configuring systems, workstations, and applications.
• Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.
• Work closely with team members in different departments and time zones efficiently and effectively.
• Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)
• Create and Update Knowledge base articles and self-service documentation.
• Account life cycle management from news hires to account/application deactivations.
• Design and implement efficient and scalable identity and access management solutions and processes
• Ensure SLA’s are well defined (and met) as related to current and future workload volumes.
• Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.
• Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.

About You

• You have 2 to 4 years of experience working with productivity and collaboration toolsets.
• Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS.
• Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Strong time management and organization skills; able to prioritize multiple requests effectively.
• Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies. Desire to learn and grow.

This role will require the candidate to be onsite at our Boston office three days a week and the reasonably estimated salary for this role ranges from $97,000.00 to $110,000.00, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. 

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.