IT Systems Engineer II

Description

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit

www.anthology.com.

The Anthology Corporate IT team is focused on empowering the business by providing innovative, stable services to streamline their workflow. As IT Systems Administrator, you will support maintaining, optimizing, and reporting on corporate systems, remediating issues, and implementing improvements to the corporate systems, and being an escalation point for technical problems for end users.

A successful candidate will be able to excel in a fast-paced environment while managing shifting priorities.

Primary responsibilities will include:

• Supporting the remediation effort of company-wide IT issues
• Providing feedback and reporting to management on the status of tasks, risks, issues, and user experience with all systems
• Participating in the design, development, troubleshooting, and performance analysis of software applications
• Performing day-to-day operational tasks, which include incident, problem, change, release, capacity, and availability management
• Creating automated tools and scripts to reduce repetitive tasks, streamline processes, and optimize system performance
• Responding to problems or conducting maintenance after-hours or during weekends as well as on-call rotation to provide 24x7 incident management support
• This role requires some travel between different sites to ensure resolution of issues

The Candidate:

Required skills/qualifications:

• BS in Electrical Engineering, Computer Science, Mathematics, IS or equivalent relevant experience
• 2-5 years or prior relevant experience
• Experience with Active Directory, DNS, DHCP, Group Policy, and managing trust relationships
• Experience with desktop imaging and managing virtual desktops
• Knowledge of administering VMs through Microsoft Azure
• Technical knowledge of Windows Server operating systems
• Some after hours and weekend work may be required including being on-call at least once a month
• Microsoft Azure Administrator, MCSE, MCITP, CompTIA A+, CompTIA Network+ or equivalent experience
• Fluency in written and spoken English

Preferred skills/qualifications:

• Experience with Exchange/Office365 Hybrid Deployments,

SCCM in a mixed Windows/OSX environment, Crowdstrike and/or other antivirus and end-point security solutions, MSS, Unified Communications with video, SIP/VOIP telephony or Active Directory Federation Services 2.0/SAML2/Identity Management

• Utilizing tools like Terraform, Azure CLI, or other IaC technologies to automate the provisioning and management of cloud resources
• Experience with call center operations