Knowledge Manager

Description

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com

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As part of the Global Proposal Management team, you will be a key player in supporting the business's growth by overseeing the development, organization, and optimization of knowledge assets related to Request for Proposal processes. This role bridges proposal management and knowledge management, ensuring that our teams have access to accurate, up-to-date, and reusable content to respond to client requests efficiently and effectively.

As Knowledge Manager, you will be responsible for managing the day-to-day processes of running Responsive, our Knowledge Management repository and RFP response tool. You will engage knowledge owners across the business to ensure content is regularly reviewed, updated, and removed as necessary with new content added as our solutions evolve. You’ll also provide insight from analytics derived from the use of the system to better our capability to respond to RFPs.

This highly networked role requires working under pressure, meeting challenging deadlines, where you will hit the ground running. Agility and flexibility are key skills, as is proven experience working with multiple geographically located teams.

Specific responsibilities will include:

• Define and execute a knowledge management strategy aligned with business goals.
• Develop and maintain a centralized repository of proposal content, templates, boilerplate language, and FAQs.
• Implement and manage knowledge management systems to support proposal development.
• Advocate for continuous improvement in proposal content quality and knowledge workflows
• Capture and convert tacit knowledge from SMEs into reusable assets.
• Monitor usage and effectiveness of knowledge assets using KPIs and analytics.
• Provide training and support to proposal teams on knowledge tools and best practices.
• Communicating and influencing at a mid-level individual contributor capacity
• Coaching subject matter experts in persuasive writing and proposal best practices

The Candidate:

Required skills/qualifications:

• 5+ years of experience in proposals, with 2+ years in a knowledge management role
• Experience with Responsive or similar proposal automation tools
• Understanding of the basics of generative AI/AI tools and how they can drive efficiencies across bid and proposal management processes.
• Bachelor’s degree or high-level qualification in a related field.
• Excellent written and verbal communication skills.
• Proven ability to lead cross-functional teams and manage complex projects.
• Familiarity with APMP best practices.
• Analytical mindset with experience in data-driven decision-making and change management.
• Self-motivated, quick learner, with a desire to win business through the RFP process.

Preferred skills/qualifications:

• Project Management or Knowledge Management Certification
• Previous experience in the education industry and e-learning technologies

While the full salary range for this role is 79,000-118,500/year, the expected hiring range for this opening is $79,000 –$105,000, depending on experience and budget availability. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.