IT Team Leader

About The Role

We are seeking an experienced global IT Team Leader to oversee and manage our international organization's information technology operations. The IT Team Leader will be responsible for managing end-user equipment for hundreds of employees worldwide, ensuring optimal performance, security, and efficiency. They will lead a team of IT professionals, manage projects, and collaborate with other departments to align IT strategies with business objectives.

The global IT Team Leader will also have extensive knowledge and experience with information security products, ensuring the protection and integrity of our IT infrastructure.

• Lead and mentor a team of IT professionals, including responsibilities such as hiring, training, and performance management
• Plan, coordinate, and execute IT projects, ensuring their successful completion within budget and timeline
• Collaborate with stakeholders to understand business needs and align IT strategies to support organizational goals
• Develop and implement IT policies, standards, and procedures to ensure compliance and operational efficiency
• Oversee the procurement, deployment, and maintenance of end-user devices (laptops, desktops, mobile devices, etc.).
• Provide high-level technical support and troubleshooting for end-users.
• Oversee network administration, system administration, help desk support, and IT security functions
• Manage vendor relationships, contracts, and service level agreements to ensure effective delivery of IT services
• Conduct regular assessments of the IT infrastructure, identifying areas for improvement and implementing solutions
• Stay updated with industry trends, emerging technologies, and best practices in IT management
• Demonstrate familiarity with a multi-system SaaS infrastructure environment

• Minimum of 2 years of experience in IT management or a similar role
• Strong knowledge of IT infrastructure, systems, and security principles (Windows, macOS, Linux)
• Proficiency in project management methodologies and tools
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills to collaborate with stakeholders at all levels
• Ability to prioritize tasks, manage multiple projects, and meet deadlines
• Proven track record of implementing technology solutions that drive business results
• Bachelor's degree in Information Technology, Computer Science, or a related field