IT Technician

Job Title:

Requisition ID:

Job Description:

We are seeking a motivated and reliable IT Technician to join our on-site IT team in Warsaw. This is an excellent entry-level opportunity for someone with a educational background in IT.

In this role, you’ll focus on first-line technical support, ensuring employees have the hardware, software, and network connectivity required for seamless daily operations. Your responsibilities will include setting up and maintaining workstations, resolving support tickets, managing IT assets, diagnosing hardware and software problems, performing basic network troubleshooting, and assisting with routine IT operations.

The ideal candidate is organized, service-oriented, and enthusiastic about learning and developing technical skills within a structured, collaborative environment.

Key Responsibilities:

• Provide first-line technical support for desktops, laptops, printers, and basic IT infrastructure

• Respond to and resolve help desk requests via email, in person, or through a ticketing system

• Install, configure, and maintain hardware and software in line with company standards

• Manage onboarding of new employees: prepare workstations, configure accounts, and provision IT equipment

• Support network connectivity issues (e.g., Wi-Fi, VPN, basic troubleshooting)

• Maintain accurate records for IT assets, including tracking, allocation, and inventory documentation

• Troubleshoot routine hardware/software issues and escalate complex problems to senior team members

• Participate in office moves by handling setup and relocation of equipment

• Assist with recurring IT support tasks and contribute to improving IT support processes

Requirements:

• Proficiency in English (spoken and written), at minimum B2 level

• Educational background in IT or a related field, providing foundational knowledge

• Understanding of computer hardware, operating systems (Windows/macOS), and software troubleshooting

• Ability to perform physical tasks (e.g., lifting and setting up hardware)

• Strong organizational skills and customer-oriented mindset

• Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN)

• Interest in developing toward more advanced roles

• Willingness to learn and grow in a fast-paced environment

• Prior experience in help desk or customer support role is a plus but not required