IT Technician

3 Months ago • 2 Years + • IT & Infrastructure

Job Summary

Job Description

The IT Technician at Bohemia Interactive provides Level 1 technical support to end-users, handling hardware, software, and licensing issues. Responsibilities include installing and managing end-user devices, managing tickets in Jira, maintaining IT asset inventory, managing user accounts and groups in Active Directory, supporting onboarding/offboarding processes, updating technical documentation, and collaborating with other IT team members and departments. Regular travel between Prague and Mníšek pod Brdy is required (company car provided).
Must have:
  • 2+ years experience
  • Active Directory & Office 365
  • Windows 10/11
  • Jira, Confluence, Slack
  • Network Basics
  • IT Process Knowledge
  • Native Czech, B2 English
Good to have:
  • macOS/Linux experience
Perks:
  • 27 days vacation
  • Profit sharing
  • Benefit program
  • Food allowance
  • Free access to all company games

Job Details

IT Technician

Na trhu působíme od roku 1999 a mezi naše nejznámější tituly patří například Arma, DayZ nebo Operace Flashpoint. Aktuálně má naše společnost přes 500 zaměstnanců, z nichž více než polovina jsou vývojáři. Nedílnou součástí samostatného herního vývoje je i podpora od IT specialistů, správné nastavení infrastruktury a perfektně zajištěné technologické zázemí společnosti.

Main tasks

  • Poskytování technické podpory L1 koncovým uživatelům – HW, SW, licence
  • Instalace a správa koncových zařízení pro uživatele
  • Evidence a řešení požadavků a incidentů v tiketovacím systému Jira
  • Evidence IT majetku
  • Správa uživatelských účtů, skupin a zařízení v Active Directory
  • Podpora při onboardingových a offboardingových procesech
  • Vedení a aktualizace technické dokumentace a uživatelských návodů
  • Spolupráce s ostatními členy IT týmu a dalšími odděleními napříč firmou
  • Pravidelné návštěvy našich poboček v Praze a Mníšku pod Brdy (se služebním vozem)

Requirements

  • Minimálně 2 roky praxe na obdobné pozici
  • Jazykové znalosti: čeština – rodilý mluvčí, angličtina – úroveň B2 (podpora kolegů, psaní návodů, dokumentace apod.)
  • Efektivní komunikační dovednosti, zodpovědnost, samostatnost
  • Řidičský průkaz skupiny B

Technické znalosti a dovednosti:

  • Zkušenost se správou Active Directory a Office 365
  • Správa operačních systémů: Windows 10, Windows 11 (znalost macOS či Linuxu výhodou)
  • Základní znalost sítí
  • Znalost základních IT procesů (Incident Management, Problem Management, Asset Management apod.)
  • Zkušenosti s nástroji Jira, Confluence a Slack výhodou

Benefits

  • 27 dní dovolené ročně
  • Podíl na zisku společnosti, benefitní program, příspěvek na stravování
  • Přístup ke všem našim hrám zdarma a další výhody
Applicants should submit their portfolio and CV detailing their previous work experience as well as a cover letter outlining their interest to work for Bohemia Interactive.

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About The Company

Bohemia Interactive is a game development studio. The company's goal is to create rich gaming experiences based on various topics of fascination. They have a common goal: to create rich gaming experiences based on various topics of fascination.

Prague, Prague, Czechia (On-Site)

Prague, Prague, Czechia (On-Site)

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