Position at Ness Digital Engineering (India) Private Limited
The Role: Service Delivery Manager
The Team:
The SPGI Ratings SRE Service Delivery Manager (SDM) role has process oversight, governance and execution management of the ITSM framework within the division. SDMs play a pivotal role in optimizing service delivery, client satisfaction, and overall operational excellence. The goal would be to have them work collaboratively with our internal towers, customers, and our value stream leads.
The Impact:
A Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.
What’s in it for you:
Responsibilities:
Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval.
What We’re Looking For:
Basic Qualifications:
Preferred Qualifications: