Junior Monitoring Engineer

undefined ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

Moonspin is seeking a Junior Monitoring Engineer for its Ops team in Cape Town, Western Cape (Remote). The role focuses on reviewing and optimizing monitoring and tooling to improve system availability and proactively identify trends. The successful candidate will work closely with senior professionals, learn and grow within the organization, and be passionate about technology. Responsibilities include owning monitoring, creating dashboards and alerts, and coaching team members.
Must have:
  • Own monitoring of applications and systems.
  • Create dashboards for performance and availability.
  • Create monitors and alerts for proactive monitoring.
  • Ensure tooling and processes around monitoring are fit for purpose.
  • Coach team members on effective monitoring.
  • Help with standardization and automation of monitoring.
  • Regularly review costs to prevent over-spending.
  • Knowledge of monitoring tools (Datadog).
  • Experience with cloud and physical datacentres.
  • Experience with incident management tools (OpsGenie).
  • Understanding of metrics, logs, and their correlation.
  • Strong analytical, problem-solving, and organizational skills.
  • Experience in an agile environment.
  • Minimum 2 years experience in a NOC role.

Job Details

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of Role:

We are looking for a Junior Monitoring Engineer to work in our Ops team. The role involves reviewing and optimizing our monitoring and tooling to improve how we work and increase availability by proactively finding trends. The Junior Monitoring Engineer will work closely with other members of the Ops department and will have the opportunity to learn from senior professionals. The successful candidate will be passionate about technology and eager to learn and grow within the organization.

Duties and Responsibilities:

  • Working with the Lead Monitoring Engineer in owning the monitoring of our applications and systems.
  • Create dashboards to summarize the performance and availability of systems.
  • Create monitors and alerts to proactively monitor the performance and stability of our applications and services.
  • Work with other teams to ensure that the tooling and processes around monitoring are fit for purpose.
  • Coach team members on how to effectively monitor services, systems and even business metrics as well as using our monitoring tools.
  • Help with the standardization and automation of monitoring across multiple environments
  • Regularly review costs to ensure that we are not over-spending.

Requirements:

  • Knowledge of monitoring tools. DataDog runs all of our monitoring.
  • Skills working with both the cloud and physical datacentres.
  • Experience working with Incident management tools. We use OpsGenie.
  • Understanding of metrics, logs and how to cross-relate them.
  • Strong analytical skills and attention to detail.
  • Excellent problem-solving skills.
  • Outstanding organizational skills.
  • Experience in an agile environment.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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About The Company

Cape Town, Western Cape, South Africa (Hybrid)

Cape Town, Western Cape, South Africa (Hybrid)

Cape Town, Western Cape, South Africa (Remote)

United Kingdom (Remote)

Cape Town, Western Cape, South Africa (Hybrid)

Cape Town, Western Cape, South Africa (Hybrid)

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