Junior Product Support Specialist

Gameopedia is seeking a motivated Junior Product Support Specialist for a night shift role in Hyderabad. The ideal candidate will be a detail-oriented individual with strong communication and analytical skills, and a passion for gaming. Responsibilities include acting as the first point of contact for enterprise client issues during night hours, acknowledging, responding to, and managing SLA-bound support tickets, resolving queries independently, and escalating when necessary. The role also involves contributing to game data operations like research, taxonomy tagging, and metadata enrichment during periods of lower support activity. This hybrid role offers deep exposure to internal tools, client ecosystems, and data processes, fostering growth in Product Support and Game Data Operations.

Must Have

• Excellent English communication
• Work independently during night hours
• Strong attention to detail
• Problem-solving skills
• Comfortable with G-Suite/AI tools
• Passion for gaming
• 1-2 years of support experience
• Based in Hyderabad
• Willingness to work night shifts

Good to Have

• Client-facing or SaaS experience

Perks & Benefits

• Competitive salary
• Health insurance
• Casual dress code
• Dynamic, collaborative work culture

About Us

At Gameopedia, our journey began in Norway with a simple mission: to be the geeky gamer friend who helps you find the perfect games and offers top-notch recommendations. From humble beginnings, we quickly made our mark, landing our first major customer a year later, one of Norway's largest news publications. This pivotal moment propelled us to expand our operations to India, starting with five passionate gamers working around a dining table in a small apartment.

Today, with offices in Oslo and Hyderabad, we serve industry-leading video game data and insights to the biggest companies worldwide, influencing millions of gaming decisions every day. Our evolution from a small startup to an industry leader is driven by our dedication to providing gamers with extraordinary experiences. We are now transitioning into a product company, developing B2B and B2C products that will revolutionize how people engage with games.

We are scaling up our operations, and our vision over the next three years is to create extraordinary experiences for a billion gamers every day. Join us in this exciting journey and help us shape the future of gaming!

Junior Product Support Specialist (Night Shift)

📍 Location: Hyderabad (Remote-first, with weekly in-office meetups)
🕙 Shift: 10:00 PM – 7:00 AM IST (post-training)
💼 Type: Full-time | Junior Level | Gaming Industry

About the Role

We are looking for a highly motivated and detail-oriented Junior Product Support Specialist to join our growing team. This role is ideal for someone who combines strong communication and analytical skills with a passion for gaming—and is comfortable working independently during night hours.

You will support our enterprise clients by addressing product issues and service requests. During periods of lower support activity, you’ll contribute to game data operations such as research, taxonomy tagging, and metadata enrichment.

This hybrid role offers deep exposure to our internal tools, client ecosystem, and data processes—preparing you for long-term growth in both Product Support and Game Data Operations.

Key Responsibilities

• Act as the first point of contact for client issues during night shift hours

• Acknowledge, respond to, and manage SLA-bound support tickets

• Independently resolve queries where possible and escalate appropriately

• Maintain professional and timely client communication

• Support operational tasks, including:

  • Game data research and entry

  • Taxonomy tagging and metadata enrichment

  • Documentation and structured research initiatives

• Collaborate with cross-functional teams to ensure client satisfaction
  
  

What We’re Looking For

• Excellent written and spoken English communication

• Ability to work independently and responsibly during night hours

• Strong attention to detail and accuracy in handling data

• Solid problem-solving and critical thinking skills

• Comfortable using G-Suite and AI tools; quick learner

• Passion for gaming and staying updated on the industry

• 1–2 years of experience in support roles (client-facing or SaaS preferred)

• Based in Hyderabad, with availability for weekly in-person meetups

• Willingness to work night shifts post-training and adjust schedule as needed
  
  

Benefits

• Competitive salary

• Health insurance

• Casual dress code

• Dynamic, collaborative work culture

If you're excited about working at the intersection of gaming, technology, and client support—and want to grow—we’d love to hear from you.

Apply now and help us redefine the future of game intelligence and support delivery.