Junior QA Analyst

Sword Health is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

You’ll be joining Mind, our innovative mental health solution that redefines how care is delivered - moving beyond scheduled appointments to provide support that’s continuous, personalized, and responsive. Mind combines Ph.D.-level psychologists, real-time biometric insights from wearable tech, and Phoenix, our proactive AI care agent, to deliver stigma-free mental health support anytime, anywhere. By meeting people where they are - before, during, and beyond any crisis - Mind is helping us build a future where high-quality mental health care is not just available, but truly accessible and integrated into daily life.

We are looking for a Junior QA Analyst to join our Mind team, focused on delivering high-quality digital experiences that support mental health and well-being. In this role, you will collaborate closely with different departments to ensure our apps and AI features are reliable, effective, and user-friendly. You will play a key part in validating that the product meets both technical and clinical expectations, by executing test cases, investigating issues, and contributing to continuous quality improvements. This is an exciting opportunity for someone with a background in psychology or a related field who is eager to grow in the tech space while helping build solutions that make a real difference in people’s lives.

What you’ll be doing:

• Define and execute manual test cases to help ensure our mental health products and AI-based features are safe, reliable, and supportive of users’ therapeutic journeys
• Work closely with product and clinical teams to understand mental health goals, user behaviors, and clinical relevance - and turn that understanding into meaningful testing scenarios
• Monitor product quality using dashboards, user feedback, and usage data, with a particular sensitivity to how issues might affect people using the product for mental health support
• Help document feature behavior, QA processes, and known issues in a clear, organized way

What you need to have:

• A degree in Psychology or a related field connected to mental health or human behavior
• A genuine interest in digital health and a willingness to learn about how technology and AI can support mental well-being
• Solid analytical and problem-solving skills
• Ability to work in a fast-paced environment
• Good written and spoken communication skills in English
• A thoughtful and detail-oriented mindset, with sensitivity to the impact of product quality on mental health users

What we would love to see:

• Any prior experience in software testing - academic, personal, or professional
• Familiarity with digital mental health solutions or a strong motivation to work in this space
• Experience with tools like JIRA, Postman, or similar
• Basic knowledge of SQL
• Experience with mobile applications and their testing workflows

This range includes base, variable and equity.

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.