Junior Technical Support Specialist

3 Weeks ago • 1-2 Years • Game Story Writing/Narrative Design

Job Summary

Job Description

As a Junior Technical Support Specialist, you'll be the first point of contact for players experiencing technical issues with their games. You will communicate directly with players, offering technical advice and solutions via ticket responses. Responsibilities include identifying, prioritizing, and reporting issues using internal and external tools, collaborating with various teams (production, QA, design, programming, PR, legal, and marketing) to improve the gaming experience. You'll research solutions, ensure player concerns are addressed in game updates, and uphold company values. A passion for gaming and excellent communication skills are essential.
Must have:
  • Gamer/Passion for games
  • Experience in customer support
  • Excellent English communication
  • Strong teamwork skills
  • Analytical thinking
  • Tech savvy
Good to have:
  • Experience in progression-focused gaming
  • Self-improvement approach as a gamer
  • Experience helping gamers (moderator, MVP, guild leader)
  • French, German, Spanish, Portuguese, Chinese, Eastern European language skills
  • Interest in computer science/PC hardware/programming
  • Experience with customer service tools
Perks:
  • Flexible working hours
  • Welcome pack
  • Trainings and courses
  • Merch
  • Private medical healthcare
  • COVID-19 support
  • Psychological care
  • Multisport card
  • Dog-friendly office
  • Social events
  • Healthy snacks and drinks
  • International work environment
  • Sustainable campus
  • Onsite gym
  • Car and bike parking
  • No dress code

Job Details

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our games. Wanna join?

Daily responsibilities

  • Communicating with players and offering technical advice by responding to tickets.
  • Identifying issues, prioritizing, reporting and following up on them using internal and external tools.
  • Collaborating with other teams, including production, QA, design, programming, PR, legal, and marketing.
  • Researching and obtaining solutions and information.
  • Upholding and sharing CD PROJEKT RED’s values.

Qualifications

 

  • Gamer / interest in games / passion for games - must have.
  • Experience working in widely defined people-facing services or customer support. 
  • Excellent communication skills in English including writing (wording, layout, formality level adjustment).
  • Strong teamwork skills.
  • Analytical thinking.
  • Tech savvy.

Nice to have:

  • Being a dedicated gamer in progression-focused, organized gaming. 
  • Self-improvement approach within a game/as a gamer.
  • A proven record of providing help to gamers e.g. as a moderator or MVP on forums, or a class leader in MMO game guilds etc.
  • Knowledge of one or more of the following: French, German, Spanish, Brazilian/Portuguese, Chinese, Eastern European languages.
  • Interest in computer science, modern PC hardware, programming.
  • Experience with customer service tools.

While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term “GG” stands for in one short paragraph.

Additional Information

Working model

  • Office-First: working from the Warsaw studio for a minimum of 10 days per month.

Perks & Professional Growth

  • Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.
  • Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
  • Merch — gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

  • Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Support during COVID-19 — regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
  • Psychological care — free mental health support and various well-being webinars. 
  • Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code — we like to keep it casual.

 

If you've observed any irregularities in our recruitment process please click here to report them.

Similar Jobs

Paxie Games - 2D Animator

Paxie Games

Göztepe, İstanbul, Türkiye (On-Site)
3 Months ago
CD PROJEKT RED - Localization Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On_site)
1 Month ago
SuperPlay - LEAD 3D ANIMATOR

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Haptic - Senior 3D Creative Designer

Haptic

Paris, Île-de-France, France (Remote)
1 Month ago
Scorewarrior - UI/UX Artist

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
8 Months ago
CD PROJEKT RED - ML Game Systems Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Peech Studio - Illustrator / Story boarder

Peech Studio

Karnataka, India (Hybrid)
5 Months ago
Sony Pictures Animation - Story Artist - Feature

Sony Pictures Animation

Culver City, California, United States (On-Site)
3 Months ago
Firesprite - Lead Cinematic Artist - Cinematics - Hybrid/Remote(UK)

Firesprite

Liverpool, England, United Kingdom (Hybrid)
3 Months ago
Nexon - Senior Software Engineer

Nexon

El Segundo, California, United States (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Playtech - Game Artist

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
CD PROJEKT RED - Senior Quest Designer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
CD PROJEKT RED - Senior BI & Data Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
8 Months ago
Playrix - Location Game Designer

Playrix

Cyprus (Remote)
4 Months ago
Tamatem Games - Game Artist

Tamatem Games

Amman Governorate, Jordan (On-Site)
1 Month ago
Amber - 3D Animator

Amber

Bogotá, Bogota, Colombia (Hybrid)
2 Weeks ago
Stepico - Senior Unity Developer

Stepico

(Remote)
1 Month ago
Playrix - Lead Game UI Developer

Playrix

Ireland (Remote)
2 Months ago
IGT - Game Artist

IGT

Reno, Nevada, United States (On-Site)
2 Months ago
Aristocrat Gaming - Animator I

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

Techland - Game Programmer

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Techland - Senior Gameplay Animator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (Remote)
2 Months ago
Netflix - Software Engineer (L4/L5) - Content Engineering

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Fool's Theory - Senior Cinematic Designer

Fool's Theory

Poland (Remote)
4 Months ago
PwC - Senior Analyst with German | Financial Crime Unit

PwC

Gdańsk, Pomeranian Voivodeship, Poland (Hybrid)
4 Months ago
Techland - Senior Character Concept Artist

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Larian Studios - Tools Director

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
CD PROJEKT RED - Engineer, Physics

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Weeks ago
Techland - Senior Level Designer

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Sigma Software - Senior Back-End Engineer (Accessibility Product House)

Sigma Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Game Story Writing/Narrative Design Jobs

G5 Games - Narrative Director

G5 Games

Limassol, Limassol, Cyprus (Remote)
3 Months ago
Cloud Imperium Games - Dialogue Designer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
1 Month ago
Settle Stories - Volunteer Illustrator for Stories for schools | Settle Stories

Settle Stories

England, United Kingdom (On-Site)
6 Months ago
Light Speed Studios - カードシーン演出|Cinematic Artist

Light Speed Studios

Tokyo, Japan (On-Site)
3 Months ago
Dambuster Studios - Narrative Team Lead

Dambuster Studios

Nottingham, England, United Kingdom (Remote)
3 Months ago
Nexon - Senior Talent Acquisition Partner

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
G5 Games - Narrative Director

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
3 Months ago
TALENT Software Services - Game Designer

TALENT Software Services

Burbank, California, United States (On-Site)
5 Months ago
Nexon - Director, Gameplay Engineering

Nexon

El Segundo, California, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

CD PROJEKT RED is home to over 1000 game-making professionals from all over the globe. We speak many different languages, but share one love — video games.


We are creators of The Witcher series of games, including the acclaimed The Witcher 3: Wild Hunt. Most recently, we have created Cyberpunk 2077 and its spy-thriller expansion Phantom Liberty.


We are headquartered in Warsaw, Poland, with studios in Cracow and Wroclaw. In North America, we operate in Vancouver and will be opening a new studio in Boston to drive development on the followup to Cyberpunk 2077. 


We’re proud to have a gamer-first approach, a diverse & supportive culture, and a focus on mature, meaningful storytelling that will inspire gamers for years to come.


Warsaw, Masovian Voivodeship, Poland (Hybrid)

Boston, Massachusetts, United States (On-Site)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Boston, Massachusetts, United States (Hybrid)

Boston, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by CD PROJEKT RED

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug