Key Account Manager

Jeeves is seeking a highly strategic and relationship-driven Senior Key Account Manager to manage and grow a portfolio of high-value B2B clients in the LATAM region, specifically Mexico and Colombia. This hybrid role, based in Mexico City, focuses on cross-sell, upsell, retention, and financial product expansion. The manager will be the main point of contact for C-level executives, providing proactive support, managing escalations, and strengthening long-term partnerships within the fintech, hospitality, or B2B commercial real estate sectors.

Must Have

• Manage and grow a portfolio of key clients across Mexico and Colombia.
• Identify, drive, and execute cross-sell and upsell opportunities.
• Act as main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
• Coordinate with credit, risk, and customer success for complex client needs.
• Present Jeeves solutions (cards, Jeeves Pay, spend management) to finance teams.
• Manage account performance, track client activity, expansion potential, and risks.
• Ensure high product adoption and client satisfaction, driving NRR growth.
• Maintain deep understanding of product updates for tailored recommendations.
• Report on account status and performance to regional leadership.
• Contribute to quarterly business reviews and expansion planning.
• Support collections and payment conversations with the finance team.
• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
• 3+ years in key account management or B2B customer success.
• Proven track record of expanding accounts via cross-sell and upsell.
• Experience selling on fintech and SaaS platforms.
• Strong understanding of B2B financial products.
• Excellent communication and negotiation skills with C-level stakeholders.
• Proficiency with CRMs (Salesforce, HubSpot), Excel/Sheets, and reporting tools.
• Fluent in Spanish; Upper-Intermediate to Advanced English.

Good to Have

• Background in hospitality or B2B commercial real estate.

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.

You will be the main point of contact for C-level executives and founders, helping them expand their usage of products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued.

This role is a full-time hybrid position where it is required to come into our office in Roma Norte (2–3 days/week). #LI-HYBRID

Key Responsibilities

• Manage and grow a portfolio of key clients across Mexico and Colombia.
• Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.
• Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
• Coordinate with credit, risk, and customer success to support complex client needs or escalations.
• Present and position solutions (cards, Pay, spend management) to CFOs, Controllers, and finance teams.
• Manage account performance: track client activity, expansion potential, and risks to revenue.
• Ensure high levels of product adoption and client satisfaction, driving NRR growth.
• Maintain a deep understanding of product updates to deliver tailored recommendations.
• Regularly report on account status and performance to regional leadership.
• Contribute to quarterly business reviews and expansion planning with clients.
• Support collections and payment conversations where needed, in collaboration with the finance team.
• Understand and sell additional solutions

Qualifications

• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
• 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).
• Proven track record of expanding accounts via cross-sell and upsell strategies.
• Experience on fintech and saas platforms selling
• Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments.
• Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.
• Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
• Fluent in Spanish; Upper-Intermediate to Advanced English required.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.