L3 Infrastructure Engineer

Company description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe. Re:Sources has grown to 5,000+ professionals servicing a network of prestigious agencies across the globe supporting 63+ markets. Re:Sources is Publicis Groupe's Shared Services Platform. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity.

Overview

An opportunity has arisen for a L3 Infrastructure Engineer to join the Enterprise Infrastructure Services team.

The role will report to and support the Datacentre Services Manager (Europe) in delivering project work and maintaining the operations and integrity of our server infrastructure.

This role will be based in our London office. Please only apply if you have the right to work in UK.

Responsibilities

Key Responsibilities:

The L3 Infrastructure Engineer will be responsible for supporting and maintaining a reliable IT infrastructure within an ITIL framework while working effectively with your colleagues and the wider business and will be expected to play a part in the implementation and improvement of new and existing infrastructure systems/services.

• Ensuring a proactive response to system alerts raised to the Enterprise Infrastructure team.
• Maintaining and supporting server and storage infrastructure in Europe and across the globe.
• Maintaining the integrity of data backup and archive systems.
• Project work, including upgrading systems and integrating new acquisitions.
• Proposing technically and commercially sound improvements to the IT infrastructure.
• Working with global IT teams to develop and commission new servers or migrate legacy systems into our central datacentres and Azure hosting platform.
• Effectively managing infrastructure support requests and incidents within the IT ticketing system.
• Leading and partaking in relevant cross-training to remove knowledge based, single points of failure.
• Alerting line management to any potential risk or issue likely to endanger systems availability, business operations or reputation.
• Managing and communicating with agencies and suppliers in an appropriate manner to aid problem resolution.

Qualifications

Key Competencies:

Technical Skill Requirements

You will be expected to have some knowledge and/or hands-on experience of the following, gained in current/previous IT roles:

• Windows Server operating systems administration 2016 – 2025 (Ideally Microsoft certified)
• Microsoft Azure fundamentals/administration (Ideally Microsoft Certified)
• VMWare/vCentre 7.x - 8.x operations & administration
• Enterprise level backup operations (NetBackup, Veeam, tape library operation)
• RedHat/CentOS Linux Server administration.
• Server hardware (HP/Dell)
• Enterprise Storage infrastructure (iSCSI/Fibre SAN and NAS)
• Microsoft Active Directory/Group Policy administration
• Network systems monitoring (Solarwinds,SNMP)
• TCP/IP and network fundamentals (DNS, DHCP, routing, switching)
• Ethernet and Fibre network cabling/patching

Role Requirements

• Ensure all incidents, tasks and requests you undertake are logged within the relevant ticketing system and managed within the applicable SLA.
• Effectively manage multiple tasks, problems and projects concurrently, ensuring tasks are completed within agreed timescales.
• Liaise closely with the support teams to ensure incidents and requests are resolved within defined SLA and communicate effectively with colleagues and management to ensure issues are escalated appropriately.
• Respond to issues in a controlled and professional manner.
• Ensure the IT environment is supported to the highest standards.
• Undertake any other activities that are reasonably required.

Personal Requirements

• Being discreet when around, or having access to, sensitive or confidential information.
• Acting as a role model to the IT support teams and junior colleagues.
• Following company and IT policies and procedures.
• Being a highly effective, reliable and conscientious team member.
• Working diligently on tasks in a timely fashion.

Additional information

We offer a hybrid working pattern of 3 days in the office and 2 days WFH. Our main office is located in the iconic Television Centre (TVC) at White City, London.

We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters and inclusive environment through our inspirational Employee Action Groups (EAGs).

We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you, when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are:

• Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start on each year.
• Flexible Bank Holidays, you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World, after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year.
• Help@Hand, our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more.
• Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause.
• Local discounts, restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.