Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
As the Team Lead for Advanced Service Partner Support, you are our most senior technical expert and a hands-on mentor. You will not only manage your own queue of complex escalations but also serve as the primary point of guidance and support for the engineers on your team. You will be responsible for day-to-day workflow management, quality control, and acting as the first point of escalation for challenging cases.
This is a role for a natural leader who is passionate about technology and enjoys elevating the skills of their teammates. You will be instrumental in driving technical consistency, troubleshooting the toughest problems, and ensuring the team's success.
You are a go-to technical expert who naturally steps up to lead and guide your peers. You have a passion for mentoring and find satisfaction in helping others succeed. You remain calm and focused under pressure, able to navigate technically complex and emotionally charged situations with confidence. You lead by example, demonstrating an unwavering commitment to quality, ownership, and partner satisfaction.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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